Comcast CEO Brian Roberts Interview

Comcast CEO Brian Roberts on why he thinks people hate cable companies

Comcast CEO Brian Roberts on why he thinks people hate cable companies

By on December 14, 2015 at 11:09 AM.

Why do people hate cable companies? If you ask 100 different people you’ll get 100 different answers, but there will undoubtedly be a few common threads that run through the vast majority of them. Poor customer service will likely be somewhere near the top of the list. While just about every major cable company in the country has acknowledged customer care issues to some degree, progress in this area is painfully slow and cable companies are regularly at the bottom of surveys that deal with customer service.

High prices are another pain point, and quality of service often comes up when people complain about their cable providers. When people pay $80, $120, even $200 or more per month, they want their Internet speeds to be as fast as advertised, and every outage stings more than the last.

People constantly take to the Internet to discuss why they hate their cable company and we’ve heard practically every story there is to hear, but there’s one unique perspective that hasn’t been explored: Why does Brian Roberts, CEO of what may be the most disliked cable company in the country, think people hate cable companies so much? More →

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Last Minute Holiday Shopping HDTVs Laptops

Miss out on Black Friday? The next 4 days might offer even better deals on HDTVs and laptops

By on December 11, 2015 at 5:49 PM.

Miss out on Black Friday? The next 4 days might offer even better deals on HDTVs and laptops

OK, so let’s say you missed out on both Black Friday and Cyber Monday deals this year for both HDTVs and laptops — this must mean you’ve blown your best chance to find killer savings on these products, right? Not so fast — writing over at WiseBread, expert shopper Kyle James says that the next four days might offer deals on both HDTVs and laptops that are even better than what you could have gotten on Black Friday. More →

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Hit List

iPhone 6s Sales

Apple tries to boost iPhone 6s sales with a pop-up ad, but most users are just getting annoyed

By on December 11, 2015 at 11:10 AM.

Apple tries to boost iPhone 6s sales with a pop-up ad, but most users are just getting annoyed

Apple’s holiday quarter last year was impressive, to say the least. On the back of its brand new iPhone 6 and iPhone 6 Plus, Apple reported record holiday-quarter earnings that included the highest quarterly profit any company had ever reported. The new models finally gave users the option to buy iPhones with significantly larger displays. While the iPhone 5 bumped Apple’s iPhone screen size up to 4 inches from 3.5 inches on the iPhone 4S and earlier versions, the screen was the same width and objects shown on the display were exactly the same size as they had been.

Of course, the problem with setting new records as a public company is that you have to beat them, and that will be no easy task this year. More →

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TV
Cable TV Decline

Cable providers still have no answer for Netflix as cord-cutting accelerates

Cable providers still have no answer for Netflix as cord-cutting accelerates

By on December 11, 2015 at 9:49 AM.

While cable providers over the past few decades have grown fat off of exorbitant cable packages that overcharge and under-deliver, the rise of streaming services like Netflix, Hulu, and Amazon Video are finally righting the ship and shifting the balance of power towards the consumer. Clearly, the cable industry is in the midst of a transition.

Netflix in particular, with its ever-growing stable of original content, has proven to be a particularly painful thorn in the side of cable providers who are increasingly struggling to keep subscribers from cutting the cord.

More →

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Game Changers

Opinions
iPhone 6s Case

When did Apple products get so… ugly?

When did Apple products get so… ugly?

By on December 9, 2015 at 10:58 AM.

Apple didn’t become Apple by accident. The company lifted itself from the brink of bankruptcy to the position it’s in now by approaching its business a bit differently than rivals. “Think different” isn’t just an advertising slogan for Apple — it has a unique set of priorities and strengths that are beyond obvious in looking at the company’s products. Apple prioritizes the user experience at all times, and it puts more emphasis on software and hardware design than any other company. Stated plainly, more thought, care and originality goes into designing Apple products than its rivals’, and that may very well be why competitors copy Apple so consistently and blatantly.

Some say “peak Apple” occurred ahead of co-founder Steve Jobs’s untimely passing, but I would argue that the company is as strong now as it was then. Even stronger, in some areas. Apple has launched its most successful products of all time in recent years, and its holiday quarter in 2014 was the most profitable quarter any company has ever posted.

Though Apple is at the top of its game right now in many ways, a curious trend is starting to develop. For the first time in a long time, Apple’s design decisions are being called into question regularly by fans and critics alike — and it looks like things may get worse before they get better. More →

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Spotify Premium Exclusive Music

Has Spotify found the perfect solution to its Adele problem?

By on December 8, 2015 at 8:30 PM.

Has Spotify found the perfect solution to its Adele problem?

It’s official: Taylor Swift called Spotify’s bluff.

On Tuesday, The Wall Street Journal reported that Spotify is planning to allow some artists to gate their music behind the service’s premium tier, forcing users to upgrade to a paid subscription if they want to stream the artist’s latest album upon release. More →

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It looks like Android fans really do want an iPhone clone

It looks like Android fans really do want an iPhone clone

By on December 8, 2015 at 11:13 AM.

HTC’s latest smartphone has given the struggling device maker a nice sales bump, driving revenue to a six-month high and bringing the company a much-needed win amid a string of losses. But the most interesting thing about HTC’s November numbers isn’t the sudden reversal, it’s the phone responsible for that reversal — the HTC One A9, which you’ll recall is a blatant copy of Apple’s latest iPhone.

It looks like Android fans really do want a clone of Apple’s iPhone. More →

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T-Mobile Plans

NY Attorney General investigating T-Mobile for false advertising and ‘abusive’ practices

By on December 8, 2015 at 10:23 AM.

NY Attorney General investigating T-Mobile for false advertising and ‘abusive’ practices

T-Mobile has turned the U.S. wireless industry on its head over the past few years, forcing larger rivals to respond to its every move. With innovative “Un-carrier” initiatives intended to directly address wireless subscribers’ major pain points, T-Mobile went from a distant No. 4 among top nationwide carriers to No. 3, surpassing Sprint and continuing to grow rapidly each quarter.

The carrier’s outspoken CEO is known for making bold claims during press conferences, on Twitter and in interviews, but it’s T-Mobile’s advertising that now has it in hot water. Following complaints from multiple consumer advocacy groups, the New York Attorney General has launched an investigation. More →

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Netflix Streaming Box Canceled

Netflix almost released a streaming box in 2007, but killed it at the last second

By on December 4, 2015 at 8:15 PM.

Netflix almost released a streaming box in 2007, but killed it at the last second

It’s 2015 and Netflix is the unequivocal king of content when it comes to watching TV shows and movies online. Hulu is making a strong case for itself, but when you think of Internet TV, you think of Netflix. But eight years ago, Netflix almost made a decision that would have put in on an entirely different course, a course which may have doomed the company. More →

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Samsung Execs Insider Trading

Samsung execs are being investigated for possible insider trading

By on December 4, 2015 at 7:30 PM.

Samsung execs are being investigated for possible insider trading

As if the announcement that Samsung is going to pay more than half a billion dollars to settle a dispute with Apple wasn’t a bad enough way to end the week, The New York Times is now reporting that several Samsung executives are under investigation for possible insider trading revealed in the aftermath of a takeover deal. More →

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Samsung Apple Patent Penalty

Samsung will finally pay Apple more than half a billion dollars for copying the iPhone

By on December 4, 2015 at 8:49 AM.

Samsung will finally pay Apple more than half a billion dollars for copying the iPhone

Nearly five years after Samsung was found guilty in a California court of copying certain aspects of Apple’s iPhone and iPad without permission, the South Korean tech giant will finally pay up. While it’s not the $1 billion Apple was initially awarded in the years-long trial, court documents state that Samsung has agreed to pay Apple more than half a billion dollars to settle the case. Of course, the news sadly doesn’t mean that this saga has ended — there are a few caveats that leave the door open for the case to carry into its sixth year. More →

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iPhone 7 Specs A10 Chip

Samsung reportedly lost key iPhone 7 component business

By on December 2, 2015 at 6:40 PM.

Samsung reportedly lost key iPhone 7 component business

The iPhone is a gold mine for Samsung, which is ironic considering the two companies are fierce rivals in the mobile business. The Korean giant produces various components for Apple, and it’s even working on winning some of the iPhone maker’s future AMOLED display business, according to some reports. But at the same time, Samsung is said to be missing out on a key iPhone 7 component next year. More →

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Amazon Fulfillment Center Cyber Monday 2015

What it’s like inside an Amazon warehouse on Cyber Monday

By on December 1, 2015 at 5:00 PM.

What it’s like inside an Amazon warehouse on Cyber Monday

Unless you have far more self-control than the vast majority of Americans, there’s a good chance that you bought something on Amazon at some point in the past week. As you might expect, this is the busiest time of the year for the online retailer, but can you imagine what it must be like inside one of the fulfillment centers while all of this is going on? More →

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