Samsung Note 7 Recall

Smartphone buyers in Samsung’s home country haven’t given up on Galaxy phones

Smartphone buyers in Samsung’s home country haven’t given up on Galaxy phones

October 19th at 10:30 PM

Samsung’s battle to regain the trust of consumers after its Galaxy Note 7 ordeal will be a long and grueling one. There’s no question whatsoever that the company grossly mishandled things after reports of exploding handsets first started to emerge. Instead of recalling them and taking its time to investigate the cause of the Note 7 fires, Samsung rushed to issue replacement phones — and we all know what happened next.

A recent survey found that a whopping 40% of current Samsung phone owners in the US said they would never buy another Samsung phone, but opinions are heated right now so that figure is almost certainly inflated. If any company has the marketing budget and the product catalog to endure this debacle, it’s probably Samsung. And as the company begins its daunting climb, some good news has already emerged in its home country of South Korea. More →

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T-Mobile's $35 Million in Discounts

How to get T-Mobile’s $35 million of government-mandated free stuff

October 19th at 6:15 PM

How to get T-Mobile’s $35 million of government-mandated free stuff

Earlier today, the FCC reached a $48 million settlement with T-Mobile over its abuse of the word “unlimited.” The FCC found that T-Mobile was throttling data users on unlimited plans without properly warning or communicating with them.

As a result, T-Mobile is having to give away $35 million of “consumer benefit,” which really means free data and discounted accessories for all.

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Hit List

T-Mobile Unlimited Plans

T-Mobile fined $7.5 million because it doesn’t understand what ‘unlimited’ means

October 19th at 11:49 AM

T-Mobile fined $7.5 million because it doesn’t understand what ‘unlimited’ means

The Federal Communications Commission announced on Wednesday that T-Mobile will pay out $48 million to settle a dispute over “unlimited” data plans that aren’t so unlimited. $7.5 million of that will be paid as a fine to the FCC, while the rest will be “consumer benefits” offered to T-Mobile customers with unlimited plans. $5 million is also being kicked in as equipment for American schools.

The complaints are specifically related to T-Mobile’s practice of “de-prioritizing” — a nice way of saying “throttling” — heavy data users during times of network congestion. According to the FCC, T-Mobile didn’t do enough to inform people that they’d be throttled if they used over 17GB of data a month, presumably because telling people there’s a data limit kinda goes against the whole “unlimited” thing.

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Donald Trump Politics

A comprehensive look at all of Donald Trump’s positions on technology issues

A comprehensive look at all of Donald Trump’s positions on technology issues

October 19th at 10:53 AM

Later tonight, Donald Trump and Hillary Clinton will square off once again when the third and final presidential debate kicks off at the University of Nevada, Las Vegas. If the first two debates are any indication, tonight’s event will be long on personal attacks and short on substance.

While the debates thus far have straddled the bizarre line of being both entertaining and embarrassing, the end result is that neither debate has presented either candidate with a real opportunity to address important issues in great detail. One such area is the realm of technology. With that said, we figured it was high time to go back and take a look at everything Donald Trump has had to say about issues pertinent to the tech world. More →

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Game Changers

Galaxy Note 7 Exploding

Samsung accused of not wanting to pay after exploding Note 7s caused serious damage

Samsung accused of not wanting to pay after exploding Note 7s caused serious damage

October 19th at 9:28 AM

Companies like Samsung have large internal public relations departments, and they contract outside firms as well to assist with PR and crisis management. But even as deep as Samsung’s bench is when it comes to staff trained to deal with crises, no company can ever be fully prepared for a debacle of this scale.

Samsung has taken a lot of heat for its handling of the Galaxy Note 7 ordeal thus far, and much of the criticism has merit. Rather than work properly with the appropriate agencies, Samsung initially tried to take matters into its own hands when it recalled first-run Note 7 phones following a string of reports that devices were exploding. Then it issued dangerous replacement phones because it didn’t take the time to fully investigate the cause of the malfunctions. Sadly, those mistakes were only the beginning. More →

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Samsung Note 7 Recall Lawsuit

Things just keep getting worse for Samsung

October 19th at 8:01 AM

Things just keep getting worse for Samsung

Samsung is still in the early days of an ordeal that will take months, if not years to full work past. The company was forced to recall its flagship Galaxy Note 7 phablet after some devices caught fire while charging, and then some of the “safe” replacement phones it swapped out for the original models began to burst while they were being used. Samsung had no choice but to discontinue the phone and recall all handsets old or new, and now the company is in the midst of a public relations and public safety nightmare. But that’s not all.

Just one day after the first of what will certainly end up being several Galaxy Note 7-related lawsuits was filed against Samsung in the state of New Jersey, news is now circulating that the company may have just lost some big business due to its current debacle. More →

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Samsung Note 7 Recall

Samsung hit with class action lawsuit over exploding Galaxy Note 7

October 18th at 12:27 PM

Samsung hit with class action lawsuit over exploding Galaxy Note 7

It was only a matter of time and now the inevitable has happened: Samsung has been hit with a freshly filed class action lawsuit over exploding Galaxy Note 7 smartphones. The suit, filed in the state of New Jersey by John Waudby, Robert Spuntak and Mohamad Ibrahim, does not focus on any of the reported personal injuries caused by flaming phones. Instead, it seeks compensation for “economic injuries” caused by the Note 7 mess. More →

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Clinton VP List

Apple CEO Tim Cook was on Hillary’s list of VP candidates

October 18th at 11:29 AM

Apple CEO Tim Cook was on Hillary’s list of VP candidates

A hacked email from Clinton campaign chair John Podesta’s email reveals that as well as the usual sampling of politicians, Hillary was considering tech businesspeople like Tim Cook and Bill Gates for the other spot on her ticket.

Cook was on a list of 39 potential candidates, the “first cut” of potential VPs. The list was sent in an email from Podesta to Clinton on March 17th.

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Galaxy Note 7 Exploding Battery Video

Samsung allegedly tried to bribe a man to keep his exploding Note 7 a secret

October 18th at 8:55 AM

Samsung allegedly tried to bribe a man to keep his exploding Note 7 a secret

We all knew Samsung’s Galaxy Note 7 debacle was going to get worse before it got any better, but now we’re starting to wonder how much worse it’s going to get and just how long it’ll be before it gets any better. Samsung was recently forced to discontinue its popular Galaxy Note 7 smartphone after updated replacement phones issued as part of a global recall kept exploding in customers’ hands. A defect that still has not been properly identified caused some phones in Samsung’s first run to explode, and the problem continued even after “safe” phones were handed out as replacements.

Now, the latest chapter in this ongoing saga includes accusations that Samsung employees tried to bribe a man to keep him quiet after his Galaxy Note 7 began spewing smoke in his hands before melting on the ground in front of him. More →

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Netflix VPN Ban

Netflix is winning a war it doesn’t even want to fight

October 17th at 5:16 PM

Netflix is winning a war it doesn’t even want to fight

Netflix has always seemed like an excessively pro-customer company. Since Netflix first launched its streaming product, it has been letting users share their login credentials with friends and family. In fact, it has on several occasions encouraged subscribers to share their logins. The company also turned a blind eye for years as customers from regions around the world spoofed their locations using virtual private network services, or VPNs, in order to access region-locked content not available in their countries.

To this day, Netflix still happily lets users share login credentials with friends and family — the company even introduced a profile feature so that content viewed by other users doesn’t impact the main subscriber’s viewing history or recommendations. Region spoofing, however, is a different story. More →

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John McAfee Interview

Interview: John McAfee wants to protect you from the next big cyber threat

Interview: John McAfee wants to protect you from the next big cyber threat

October 17th at 3:22 PM

Computer security legend John McAfee’s social accounts have been racking up the retweets, likes and shares in recent days after he posted an image of what appears to be Pornhub running on the display of a smart refrigerator. His tweet accompanying the image was ominous.

“The IoT … do you believe me now?” reads part of what he wrote about the porn fridge. More →

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Apple Electric Car Team

Bloomberg: Apple has halted development of its electric car

October 17th at 8:19 AM

Bloomberg: Apple has halted development of its electric car

There are precious few industries with companies that pull in more revenue than Apple. There are also not many mass market products undergoing the kind of technological innovation we’re seeing right now in the smartphone market; Apple’s flagship product, the iPhone, is about to get a major facelift in 2017 and even more exciting new tech is expected soon after. The auto industry fits the bill in both cases, so it’s not exactly a mystery why Apple is reportedly working on making an entrance at some point in the coming decade. The cars of tomorrow will look, function and perform like nothing on the market today, and there is a tremendous amount of money to be made by the companies that lead the way. Some might say the auto industry has “Apple” written all over it right now.

According to a new report, however, Apple’s efforts to build and release its own car have been halted. More →

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Samsung Note 7 Recall

Survey now says 40% of current users will never buy another Samsung phone

Survey now says 40% of current users will never buy another Samsung phone

October 13th at 12:15 PM

The Galaxy Note 7 was once widely regarded as Samsung’s best smartphone ever. Now, it appears as though Samsung stands to lose a substantial amount of future business thanks to the company’s current Note 7 debacle.

A recent survey, which was conducted just after reports of flaming phones forced Samsung to issue a global recall for the Galaxy Note 7, found that one-third of respondents said they would not purchase another Samsung phone. It was immediately clear that the Note 7 ordeal would have an impact on Samsung’s image and sales, but now it looks like things are going to get worse before they get better. Following news from earlier this week that the Note 7 has been completely cancelled, a similar survey found that an even higher percentage of current Samsung customer say they’ll never buy another smartphone from the company. More →

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