In the battle for online video supremacy, Netflix unquestionably has a leg up on the competition when it comes to original programming. In 2016 alone, for example, Netflix plans to introduce more than 600 hours of original content across every type of genre imaginable. All the more impressive is that Netflix anticipates a time when 50% of its library will be comprised of Netflix originals.
When it comes to overall customer satisfaction, however, Netflix’s lead over the competition is shrinking rapidly. According to a new research report from UBS (via Business Insider), both Hulu and Amazon have experienced significant gains in this regard since 2014.