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How to fix a Fire TV Stick remote that’s not working

Fire TV Stick 4K

There are many reasons that your Amazon Fire TV Stick remote might not be working correctly. We will cover all of these issues and show you to to resolve them, so your remote starts working again.

Here are the possible issues and ways to fix a Fire TV Stick remote that is not working.

Check that the batteries are working

Fastest Charging
EBL Smart Battery Charger Image source: EBL/Amazon

Battery problems are the first thing that you should check for when your Fire TV Stick remote stops working.

One of the many reasons Amazon Fire TV Stick remotes do not work is that the remote’s batteries might be dead or weakened.

Remove the old batteries and put in spare batteries or new batteries. Alkaline batteries are the best type of new batteries for keeping the Amazon fire stick remote working fine. Alkaline batteries last longer than regular batteries. Some alkaline batteries are also rechargeable.

It could also be that the batteries are improperly placed. Open the battery compartment and remove the battery. Rotate them and ensure that they are well-placed.

If you are using rechargeable batteries, ensure that the batteries aren’t dead. Open the battery compartment and remove the batteries. Recharge the batteries and place them back in.

There are informal short-term solutions like banging the remote on your hands or knees to get the battery working. But that is dangerous for Fire TV Stick remotes. It can lead to internal faults.

If changing the battery doesn’t fix a Fire TV Stick remote not working, try another fix.

Check that there is no obstruction between you and the TV

Amazon Fire TV Stick 4K Max shown with the Alexa Voice RemoteImage source: Amazon

The remote may not work properly if there is an obstruction between you and the TV. Stay away from obstructions like walls and try using the Fire TV Stick remote again.

The Fire TV Stick remote uses a Bluetooth connection to work, but obstructions like walls will hamper its operation.

You could also try using an extension dongle for fire tv devices. The dongle positions Fire TV devices closer to your line of sight, so the Fire TV remote works seamlessly.

Check that you aren’t too far from the TV.

best smart TV

There is a theoretical range within which you must be for your Amazon Fire TV Stick remote to work with your fire TV device. The theoretical range for Bluetooth devices is about 30 feet.

Ensure that you are within that theoretical range. Bring the remote closer to your TV and try it again.

Check for interferences

Are there devices that might cause interference with the remote signal around you? Check for them and remove them.

Remove other Bluetooth devices around you, like speakers, headsets, coaxial cables, and game controllers Bluetooth devices.

Microwave ovens can also cause interferences with the Fire TV Stick remote signal.

The remote might start to work well when you remove these devices.

Check that your Amazon Fire TV remote is paired correctly with your Fire TV Stick

Your Fire TV Stick remote might have gotten unpaired.

If your Fire TV Stick remote isn’t paired correctly with your Fire TV device, it won’t work. All new and replacement remotes must be paired correctly before they work fine.

Your Fire Stick remote comes pre-paired with the Stick when you purchase it newly, but you might need to re-pair it again.

Use the following steps to re-pair your Fire TV Stick remote to your TV.

How to pair your Fire TV Stick remote to your Amazon Fire TV Stick

  • Turn off, then turn on your Fire Stick
  • Bring the remote close to your TV
  • Press the home button on the remote and hold it for ten seconds or more.

And that’s it! Your Fire TV Stick remote is now paired to your Fire Stick, and you can now use it.

Reset your Amazon Fire TV Stick Remote

If your fire stick remote is s not working well, you can reset it.

How to reset a Second-generation Fire TV Stick remote

The following steps work for Fire TV Stick remotes from the second generation upwards.

Second-generation firestick.
Second-generation Fire TV Stick. Image source: Amazon
  • Unplug your Fire TV device for a minute or more
  • Press and hold the left button on the remote, the menu button, and the back button together for over ten seconds
  • Release all buttons and wait for over five seconds
  • Remove the remote batteries of the Fire TV Stick remote
  • Plug the Fire TV Stick back into your TV and turn it back on. Wait for a minute
  • Put your Fire TV Stick remote batteries back in
  • Press the home button on the remote

Now your Fire TV Stick remote has been reset and repaired.

How to reset an old Fire TV Stick remote

If you aren’t using a new Fire TV Stick remote, here are the steps to reset your Fire TV Stick remote.

Resetting a first-generation Fire TV remote

First-generation firestick.
First-generation Fire TV. Image source: Amazon
  • Unplug your Fire TV device from the power source and your TV for a minute or more
  • Press and hold the left button on the remote and the menu button together for over ten seconds
  • Release all buttons and wait for over five seconds
  • Remove the remote batteries of the Fire TV Stick remote
  • Connect the Fire TV back to your power source and TV and turn it back on. Wait for 60 seconds
  • Put in your Fire TV remote batteries back
  • Press the home button on the remote

Resetting a Fire TV Stick Basic Edition remote

Basic edition firestick
Basic Edition Fire TV Stick. Image source: Amazon
  • Press and hold the home button on the Fire TV Stick remote, then press the menu button thrice
  • Release the home button
  • Press the menu button nine times
  • Remove the remote batteries of the Fire Stick remote
  • Unplug your Fire TV device for a minute or more
  • Put your Fire TV Stick remote batteries back in
  • Plug the Fire TV Stick back into your TV and turn it back on
  • Wait for the home screen of the Fire TV device to show. Once the home screen appears, press the home button and hold it down for 40 seconds

You just successfully reset your basic edition Fire TV Stick remote.

Get replacement remotes for your Fire TV Stick device.

You can also try purchasing a replacement remote for your Fire TV Stick.

Ensure you get a genuine Fire TV Stick remote compatible with your Fire TV Stick, not just cheap replicas from unofficial sources.

Use the Fire TV Remote App on your Smartphone

You can use the Fire TV remote app on your Android phone or your iOS phone in place of Fire TV Stick remotes.

The Fire TV remote app can control all Amazon Fire TV devices, including the Fire TV Cube and the Fire TV 4K. You can use this pending the time when you fix your remote or buy another physical remote.

The smartphone with the Fire TV app should be connected to the same wireless network as the Fire TV Stick to get it working fine.

Follow these steps to use the Fire TV app on your smartphone as a remote

  • Download and install the Amazon Fire TV app on your smartphone
Install the Amazon Fire TV app from your app store
  • Launch the Fire TV app.
Fire Tv app for firestick remote
  • Plug your Fire TV Stick into your TV, and turn on the TV
  • Tap on the Remote tab of the app. The app will search for your device. Select your Fire Stick from the list of devices.
Pairing firestick remote
  • A code will appear on your TV. Enter that code into the app.

Fire TV remotes might have internal faults, failed components, or external damage that may require them to be repaired.

While you might be able to watch a few tech tutorials on YouTube to try to fix your remote, we’ll recommend you don’t. If all the methods above do not work for a Fire TV Stick remote not working, the best step would be to take the remote to an authorized repair center and get it repaired.

FAQ

Reasons why Fire TV Stick remote not working?

Your Fire TV Stick remote may not work for several reasons, including poor batteries, interference, obstruction, internal faults, improper pairing, etc.

How to fix Fire TV Stick remote not working?

You can fix a Fire TV Stick remote not working by cleaning the battery terminal, replacing the batteries, pairing it again, resetting the remote, etc.

Do Fire TV Stick remotes go bad?

Yes, they do, but rarely. However, if your Fire TV Stick remote goes bad and get a replacement one.

Can Fire TV Stick remotes be replaced?

Yes, they can. You can replace them with an official or third-party replacement remote. You’ll need to re-pair the Fire TV Stick remote with your device after purchase.

How do I test my Amazon Fire TV Stick remote?

You can test it by pressing the buttons randomly and checking if they all work. Press the power button, volume button, menu button, and the others.

What is the lifespan of a Fire TV Stick?

Amazon supports Fire TV Stick for about seven years after release.

Do universal remotes work with Fire TV Stick?

Yes, some universal remotes work with the Fire TV Stick. Do your research and ensure that the universal remote that you want to get is compatible with your device.

Can I use my phone as a Fire TV Stick remote?

Yes, you can. You can connect Android and iOS smartphones to the same Wi-fi network as a Fire TV Stick to use the Fire TV app as a remote.

How do I control my Fire TV Stick without a remote?

You can use your phone app, Amazon Alexa voice control, HDMI CEC, etc.

Can you use regular batteries in a Fire TV Stick remote?

Yes, you can. But alkaline batteries are the best.

Toby Grey contributes as a How To expert for BGR. Typing away like a keyboard super hero, he covers just about anything you can think of. If Toby isn't writing, he's probably reading a book or playing video games.