If you are already paying for HBO through your cable provider, then you should have no problem watching HBO Go on your device of choice at home, right? Right… unless you’re a Comcast subscriber. The Verge’s Chris Welch points out that PS4 owners who also subscribe to HBO through Comcast still aren’t able to access the app on their devices even though it released to the console earlier this week. More →
Calling your cable company’s customer service department when you have a problem with your TV, home phone or Internet service can often be an infuriating experience. Sad though it may be, cable companies in the U.S. are known far and wide for providing poor customer care, and they are regularly ranked at the bottom of studies that focus on customer service and customer relations.
Soon, the rage experienced by some cable subscribers may reach an all new level when their service goes out. Why? Because they won’t even be able to reach Comcast customer care if their home phone and Wi-Fi-only mobile phone service are both powered by the same equipment. More →
Comcast thought the Time Warner Cable merger would be all wrapped up by now, mostly because it’s so used to getting exactly what it wants from Washington. However, it’s been a year since the proposed merger was officially announced and its prospects are cloudier than they’ve ever been thanks in part to a series of customer service blunders that have left both companies embarrassed and apologetic about how they treat their own customers. More →
You didn’t really think Comcast was going to let Time Warner Cable’s attempts to steal away some of its bad press go unchallenged, did you? Ars Technica has another great scoop about a Comcast customer who called in to complain about the company’s experimental data caps only to be told that these caps were “mandated by the law.” More →
Stories of woe involving people’s interactions with customer service departments at cable companies are about as rare as snow in the Northeast right now. It seems as though we can’t even go one day without hearing a new tale of terror involving some poor, unsuspecting customer’s interactions with his or her cable TV and Internet service provider. Our favorite recent examples are when Comcast tried to keep money from a rent check that an elderly woman accidentally sent in, and when another woman had to complain to Comcast’s CEO’s mother in order to get results.
Now, things have taken an interesting new turn. More →
Comcast’s bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast’s customer care team, and each one is more cringeworthy than the last. Examples from the past few weeks alone involve Comcast calling a subscriber an “a**hole” on her bill, Comcast calling a 63-year-old woman “super b*tch” on her bill, and one particularly ridiculous story of a couple who couldn’t get help with their Comcast service until someone complained to Comcast CEO Brian Roberts’s mother on their behalf.
Survey after survey finds that Comcast’s customer service ranks among the worst in the country, and now it looks like the company’s terrible customer care might end up helping to prevent its proposed merger with Time Warner Cable. More →
By now, we’re all familiar with Comcast’s litany of customer service horrors. Whether it’s telling customers that they’re going to be locked in at a low rate for a year before jacking up their prices after just three months, disconnecting customers repeatedly during service calls, allegedly pulling unauthorized credit reports, calling customers obscene names on their own bills or using insane people to mentally bludgeon customers into not cancelling their service, Comcast has basically written the book on finding creative ways to not give you what you want. More →
For the past year, Comcast has ruled the roost as America’s most disliked pay TV provider but this year it seems it has some major competition. Via Bloomberg, a new Harris poll of more than 27,000 American consumers found that Dish was actually the most disliked pay TV provider and was in fact America’s third-most hated company overall.
On Thursday, the Federal Communications Commission voted in favor of a new standard for broadband Internet. From now on, anything less than 25Mbps downstream and 1Mbps upstream is no longer considered broadband — but there has been one unexpected (and perhaps unwanted) victor as result.