Comcast Time Warner Cable Merger Is Dead

Bloomberg: Antitrust regulators are gearing up to kill the Comcast-TWC merger

By about 11 hours ago.

Bloomberg: Antitrust regulators are gearing up to kill the Comcast-TWC merger

It’s hard to believe, but it sounds like American antitrust regulators have concluded that a merger between America’s two most hated companies is not in the public interest. Bloomberg is reporting that “staff attorneys at the Justice Department’s antitrust division are nearing a recommendation to block” the proposed merger, which would make it extremely unlikely that the DOJ would sign off on the deal. More →

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Why Is Comcast So Bad

Comcast customer had trouble cancelling his service even after his house burned to the ground

By on April 8, 2015 at 8:45 PM.

Comcast customer had trouble cancelling his service even after his house burned to the ground

As we’ve seen in the past, it can be really, really hard to cancel your Comcast service. TwinCities.com brings us the story of a man from St. Paul, Minnesota whose entire house tragically burned to the ground, leaving nothing behind… except for his Comcast service and the prospect of being billed for it. More →

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Comcast Vs. DirecTV Rob Lowe Ads

Comcast’s whining may have succeeded in killing DirecTV’s Rob Lowe ads

By on April 7, 2015 at 8:00 PM.

Comcast’s whining may have succeeded in killing DirecTV’s Rob Lowe ads

Whenever your rivals complain to the Council of Better Business Bureau’s National Advertising Division, one of two things are possible: Your ad is either really deceptive or it’s really effective. Comcast last year scored some points for going after a particularly deceptive AT&T ad that bragged about having “the fastest Internet for the price” for a 3Mbps service that cost $30 per month. However, the company’s latest complaint about DirecTV’s hugely effective ad campaign starring Rob Lowe doesn’t strike us as nearly as persuasive. More →

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Comcast Vs. Google Fiber 2Gbps Service

Comcast is taking the fight to Google Fiber with a new 2Gbps service

By on April 2, 2015 at 5:20 PM.

Comcast is taking the fight to Google Fiber with a new 2Gbps service

Well, would you look at Comcast getting all feisty in the face of competition! The cable giant announced on Thursday that it’s going to start offering a new service capable of delivering speeds of up to 2Gbps in the Atlanta metro area starting next month. What makes this even more impressive is that the service will be symmetrical, which means that you’ll get maximum download and upload speeds of 2Gbps. More →

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Why Is Comcast So Bad

An epic Comcast blunder may force a man to sell his new house

By on March 25, 2015 at 2:36 PM.

An epic Comcast blunder may force a man to sell his new house

For many of us, having Internet service in our homes is as essential as having landline telephone service was 30 years ago. Given how many people work from home on at least some level now, we need some way to get online besides wireless carriers that often put limits on how much data we can use each month. In fact, many people nowadays wouldn’t even think of moving into a house that wasn’t able to connect to the web at all. More →

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Comcast Customer Service Reviews

Comcast’s new initiative: Fix customer problems before they go viral on Reddit

By on March 23, 2015 at 11:13 AM.

Comcast’s new initiative: Fix customer problems before they go viral on Reddit

Comcast has been taking a brutal hit in the public relations department for months because complaints about its nightmarish customer service have regularly been going viral and have routinely hit the front page of Reddit. Comcast knows that in order to improve its reputation, it needs to do a better job of actually fixing problems when they first pop up instead of driving customers to vent about their frustrations in high-profile social media platforms. To this end, the company announced Monday that it’s going to be tripling the number of people who work at its social care team. More →

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Opinions
Why Is Comcast So Bad

We’re at the point where even being publicly shamed won’t make Comcast do the right thing

By on March 20, 2015 at 8:30 AM.

We’re at the point where even being publicly shamed won’t make Comcast do the right thing

For the past several months, Comcast subscribers have found what appeared to be a surefire way to deal with the company’s Kafkaesque customer service: Namely, get a news outlet to write about their story and publicly shame Comcast into doing the right thing. However, it looks like Comcast has found a way to beat even this clever tactic: Namely, tell media outlets that they’re going to fix customers’ problems and then hope no one notices that the problems never get fixed. More →

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Comcast Apple TV

Comcast could get dragged kicking and screaming into joining Apple’s TV service

By on March 18, 2015 at 6:40 PM.

Comcast could get dragged kicking and screaming into joining Apple’s TV service

Despite initial reports that content from NBCUniversal (which is owned by Comcast) won’t be a part Apple’s rumored TV streaming service, contract terms Comcast agreed to when it acquired NBCUniversal back in 2011 may force the media giant’s hand.

To pass regulatory scrutiny, Comcast a few years ago agreed that it would make NBCUniversal content available to online video distributors at rates that were comparable to the rates it charges cable providers to carry that same content.

More →

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Opinions
Comcast Vs. Apple TV

Apple’s online TV service looks like a giant middle finger to Comcast

By on March 17, 2015 at 9:21 AM.

Apple’s online TV service looks like a giant middle finger to Comcast

For a long time, Apple tried to play nice with incumbent cable providers while developing its own over-the-top online streaming service. However, it looks like Apple went into these negotiations unaware of just how shortsighted and backward thinking many cable companies can be… especially Comcast. More →

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Comcast Time Warner Cable Merger Netflix Acquisition

If the TWC merger fails, Comcast could pursue an even more evil backup plan

By on March 6, 2015 at 8:15 AM.

If the TWC merger fails, Comcast could pursue an even more evil backup plan

If its proposed merger with Time Warner Cable goes down, Comcast could make us regret it. Really, really regret it. BTIG Research analyst Rich Greenfield writes that if regulators shoot down the TWC merger, Comcast could turn its attention to buying up a number of other properties to bolster its business… including Netflix. More →

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Why Is Comcast So Bad

Comcast finds an exciting new way to anger subscribers

By on March 5, 2015 at 2:24 PM.

Comcast finds an exciting new way to anger subscribers

If you are already paying for HBO through your cable provider, then you should have no problem watching HBO Go on your device of choice at home, right? Right… unless you’re a Comcast subscriber. The Verge’s Chris Welch points out that PS4 owners who also subscribe to HBO through Comcast still aren’t able to access the app on their devices even though it released to the console earlier this week. More →

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Comcast Mobile Phone Service

A recipe for disaster? Comcast may soon launch a mobile phone service

By on February 25, 2015 at 9:05 AM.

A recipe for disaster? Comcast may soon launch a mobile phone service

Calling your cable company’s customer service department when you have a problem with your TV, home phone or Internet service can often be an infuriating experience. Sad though it may be, cable companies in the U.S. are known far and wide for providing poor customer care, and they are regularly ranked at the bottom of studies that focus on customer service and customer relations.

Soon, the rage experienced by some cable subscribers may reach an all new level when their service goes out. Why? Because they won’t even be able to reach Comcast customer care if their home phone and Wi-Fi-only mobile phone service are both powered by the same equipment. More →

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Comcast TWC Merger Stock Price

With the TWC merger in doubt, is Comcast starting to sweat?

By on February 23, 2015 at 8:15 PM.

With the TWC merger in doubt, is Comcast starting to sweat?

Comcast thought the Time Warner Cable merger would be all wrapped up by now, mostly because it’s so used to getting exactly what it wants from Washington. However, it’s been a year since the proposed merger was officially announced and its prospects are cloudier than they’ve ever been thanks in part to a series of customer service blunders that have left both companies embarrassed and apologetic about how they treat their own customers. More →

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