Broadband Internet Competition

This Is What Life Might Be Like Without Broadband Monopolies

By on June 29, 2015 at 10:10 AM.

This Is What Life Might Be Like Without Broadband Monopolies

The United Kingdom is apparently a magical land where Scotch eggs can be found on every corner, the Queen’s Guard runs people over, and broadband subscribers actually have options when it comes to choosing a service provider for their home internet. Choices? What on Earth are those?! More →

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Comcast T-Mobile Merger Rumor Denied

Bullet Dodged: Bloomberg Reports Comcast Not Interested in Buying T-Mobile

By on June 17, 2015 at 3:41 PM.

Bullet Dodged: Bloomberg Reports Comcast Not Interested in Buying T-Mobile

Pheeeewwww. That was a close one. American wireless users’ hearts collectively seized earlier on Wednesday after reports came out claiming that T-Mobile parent company Deutsche Telekom was in talks to unload the scrappy wireless carrier onto Comcast. Bloomberg is now reporting, however, that Comcast is apparently not interested in buying the “Un-carrier” and that Comcast is right now reluctant to put another massive merger deal in front of regulators after the collapse of its deal with Time Warner Cable. More →

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Pay TV Customer Service Rankings

Guess which two nationwide pay TV providers are the most hated in the country

By on June 1, 2015 at 3:45 PM.

Guess which two nationwide pay TV providers are the most hated in the country

If we only gave you one try to guess which two nationwide pay TV and Internet service providers are the most hated in the country when it comes to customers satisfaction, we would wager that almost all of our readers would nail it on the first try. That’s right, among all pay TV companies in the country, the two that received the lowest customer satisfaction ratings in Consumer Reports’ latest poll are indeed the usual suspects. More →

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Comcast Time Warner Cable Merger Failure

Comcast’s failed TWC merger may blow up in its face… again

By on May 30, 2015 at 11:00 AM.

Comcast’s failed TWC merger may blow up in its face… again

Comcast’s decision to try to merge with Time Warner Cable last year might go down as one of the biggest strategic blunders of the decade. Not only was Comcast forced to embarrassingly withdraw its bid for the cable company but it also opened itself up to investigations about whether it’s actually lived up to promises it made to get its last mega-merger with NBCUniversal approved by regulators. More →

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Why Is Comcast So Bad

Comcast’s plan for revenge starts to take shape

By on May 27, 2015 at 12:49 PM.

Comcast’s plan for revenge starts to take shape

The past year has been a very bad one for Comcast. It’s been regularly humiliated by stories about its atrocious customer service, it’s lost a high-profile net neutrality fight with the Federal Communications Commission and it’s seen its proposed megamerger with Time Warner Cable essentially blocked. However, Comcast isn’t one to take such slights lying down and now its plan to get back at its haters and critics has started to take shape. More →

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Why Is Comcast So Bad

Comcast’s broadband caps are even more annoying than we imagined

By on May 23, 2015 at 12:30 PM.

Comcast’s broadband caps are even more annoying than we imagined

Ah, Comcast — will you ever stop coming up with creative ways to irritate your customers? Redditor FriendlyDespot has noticed that Comcast has started injecting code into user traffic that warns them when they’ve reached 90% of their monthly data cap limits. Below is a picture of what this looks like when it pops up on your browser. More →

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Net Neutrality Ruling

Internet Health Test aims to tell you if your ISP is violating net neutrality

By on May 20, 2015 at 3:16 PM.

Internet Health Test aims to tell you if your ISP is violating net neutrality

The Federal Communications Commission surprised us all earlier this year when it put forth new net neutrality guidelines that were hugely pro-consumer. Yes, there may be a loophole or two. And yes, some internet service providers are already looking for different ways to hurt subscribers that don’t violate net neutrality. In the current climate, however, we’re not sure a more favorable set of rules could have been crafted by the FCC and its former cable lobbyist boss, Tom Wheeler.

Of course, creating better net neutrality guidelines is one thing — but policing ISPs and ensuring they adhere to the new rules is an entirely different can of worms. More →

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Why Is Comcast So Bad

Comcast tells customers it will refund $600 in bogus charges… but only if they keep quiet about it

By on May 11, 2015 at 5:10 PM.

Comcast tells customers it will refund $600 in bogus charges… but only if they keep quiet about it

Comcast cares… if your story about its miserable customer service goes viral on Reddit. In fact, Comcast cares about this so much that it recently told some customers that it would only refund $600 worth of bogus charges if they agreed to sign a non-disclosure agreement to not talk about their ordeal with the media. More →

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Comcast Customer Service Improvement Initiative

Comcast is trying something unheard of: Being ‘focused on the customer’ and ‘doing what’s right’

By on May 6, 2015 at 12:25 PM.

Comcast is trying something unheard of: Being ‘focused on the customer’ and ‘doing what’s right’

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for broadband services, which means that angry customers don’t have anywhere else to go if they aren’t satisfied. However, the rise of cord cutting and online TV streaming services means that Comcast suddenly finds itself in competition with Netflix and other tech companies for users’ monthly TV subscription fees. This means Comcast actually has to (Gasp!) compete for consumers’ hearts and minds for the first time. More →

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Why Is Comcast So Bad

Hilarious: Comcast’s Facebook fan page is filled with nothing but angry haters

By on May 5, 2015 at 9:00 PM.

Hilarious: Comcast’s Facebook fan page is filled with nothing but angry haters

Normally companies create pages on Facebook as a way for them to stay in touch with their assorted fans. If you’re Comcast, however, creating a fan page on Facebook means withstanding the wrath of angry users who are fed up with your infamously poor customer service. More →

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Comcast 2Gbps Fiber Service Chattanooga

Comcast starts offering 2Gbps service after being forced to compete

By on May 1, 2015 at 7:45 PM.

Comcast starts offering 2Gbps service after being forced to compete

It’s amazing what a little competition can do. Ars Technica brings us word that Comcast will be bringing its 2Gbps fiber service to Chattanooga, Tennessee. Why is this significant, you ask? Because seven years ago Comcast sued Chattanooga in an attempt to block the city from building out its own 1Gbps fiber network. More →

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Comcast Vs. YouTube Video Service

Comcast is working on its own online video service that it thinks can rival YouTube

By on April 30, 2015 at 6:45 PM.

Comcast is working on its own online video service that it thinks can rival YouTube

Comcast’s proposed merger with Time Warner Cable went down in flames, so what is it planning to do now? According to The Information, it’s going to make a big move to create its own online video service to compete with YouTube. More →

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