Why Is Comcast So Bad

An epic Comcast blunder may force a man to sell his new house

By on March 25, 2015 at 2:36 PM.

An epic Comcast blunder may force a man to sell his new house

For many of us, having Internet service in our homes is as essential as having landline telephone service was 30 years ago. Given how many people work from home on at least some level now, we need some way to get online besides wireless carriers that often put limits on how much data we can use each month. In fact, many people nowadays wouldn’t even think of moving into a house that wasn’t able to connect to the web at all. More →

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Comcast Customer Service Reviews

Comcast’s new initiative: Fix customer problems before they go viral on Reddit

By on March 23, 2015 at 11:13 AM.

Comcast’s new initiative: Fix customer problems before they go viral on Reddit

Comcast has been taking a brutal hit in the public relations department for months because complaints about its nightmarish customer service have regularly been going viral and have routinely hit the front page of Reddit. Comcast knows that in order to improve its reputation, it needs to do a better job of actually fixing problems when they first pop up instead of driving customers to vent about their frustrations in high-profile social media platforms. To this end, the company announced Monday that it’s going to be tripling the number of people who work at its social care team. More →

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Opinions
Why Is Comcast So Bad

We’re at the point where even being publicly shamed won’t make Comcast do the right thing

By on March 20, 2015 at 8:30 AM.

We’re at the point where even being publicly shamed won’t make Comcast do the right thing

For the past several months, Comcast subscribers have found what appeared to be a surefire way to deal with the company’s Kafkaesque customer service: Namely, get a news outlet to write about their story and publicly shame Comcast into doing the right thing. However, it looks like Comcast has found a way to beat even this clever tactic: Namely, tell media outlets that they’re going to fix customers’ problems and then hope no one notices that the problems never get fixed. More →

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Comcast Apple TV

Comcast could get dragged kicking and screaming into joining Apple’s TV service

By on March 18, 2015 at 6:40 PM.

Comcast could get dragged kicking and screaming into joining Apple’s TV service

Despite initial reports that content from NBCUniversal (which is owned by Comcast) won’t be a part Apple’s rumored TV streaming service, contract terms Comcast agreed to when it acquired NBCUniversal back in 2011 may force the media giant’s hand.

To pass regulatory scrutiny, Comcast a few years ago agreed that it would make NBCUniversal content available to online video distributors at rates that were comparable to the rates it charges cable providers to carry that same content.

More →

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Opinions
Comcast Vs. Apple TV

Apple’s online TV service looks like a giant middle finger to Comcast

By on March 17, 2015 at 9:21 AM.

Apple’s online TV service looks like a giant middle finger to Comcast

For a long time, Apple tried to play nice with incumbent cable providers while developing its own over-the-top online streaming service. However, it looks like Apple went into these negotiations unaware of just how shortsighted and backward thinking many cable companies can be… especially Comcast. More →

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Comcast Time Warner Cable Merger Netflix Acquisition

If the TWC merger fails, Comcast could pursue an even more evil backup plan

By on March 6, 2015 at 8:15 AM.

If the TWC merger fails, Comcast could pursue an even more evil backup plan

If its proposed merger with Time Warner Cable goes down, Comcast could make us regret it. Really, really regret it. BTIG Research analyst Rich Greenfield writes that if regulators shoot down the TWC merger, Comcast could turn its attention to buying up a number of other properties to bolster its business… including Netflix. More →

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Why Is Comcast So Bad

Comcast finds an exciting new way to anger subscribers

By on March 5, 2015 at 2:24 PM.

Comcast finds an exciting new way to anger subscribers

If you are already paying for HBO through your cable provider, then you should have no problem watching HBO Go on your device of choice at home, right? Right… unless you’re a Comcast subscriber. The Verge’s Chris Welch points out that PS4 owners who also subscribe to HBO through Comcast still aren’t able to access the app on their devices even though it released to the console earlier this week. More →

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Comcast Mobile Phone Service

A recipe for disaster? Comcast may soon launch a mobile phone service

By on February 25, 2015 at 9:05 AM.

A recipe for disaster? Comcast may soon launch a mobile phone service

Calling your cable company’s customer service department when you have a problem with your TV, home phone or Internet service can often be an infuriating experience. Sad though it may be, cable companies in the U.S. are known far and wide for providing poor customer care, and they are regularly ranked at the bottom of studies that focus on customer service and customer relations.

Soon, the rage experienced by some cable subscribers may reach an all new level when their service goes out. Why? Because they won’t even be able to reach Comcast customer care if their home phone and Wi-Fi-only mobile phone service are both powered by the same equipment. More →

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Comcast TWC Merger Stock Price

With the TWC merger in doubt, is Comcast starting to sweat?

By on February 23, 2015 at 8:15 PM.

With the TWC merger in doubt, is Comcast starting to sweat?

Comcast thought the Time Warner Cable merger would be all wrapped up by now, mostly because it’s so used to getting exactly what it wants from Washington. However, it’s been a year since the proposed merger was officially announced and its prospects are cloudier than they’ve ever been thanks in part to a series of customer service blunders that have left both companies embarrassed and apologetic about how they treat their own customers. More →

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Why Is Comcast So Bad

Comcast customer complains about data caps, Comcast rep tells him they’re ‘mandated by law’

By on February 20, 2015 at 8:45 AM.

Comcast customer complains about data caps, Comcast rep tells him they’re ‘mandated by law’

You didn’t really think Comcast was going to let Time Warner Cable’s attempts to steal away some of its bad press go unchallenged, did you? Ars Technica has another great scoop about a Comcast customer who called in to complain about the company’s experimental data caps only to be told that these caps were “mandated by the law.” More →

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Cable Customer Service

Even the cable industry’s top lobbyist thinks cable customer care is awful

By on February 18, 2015 at 9:10 AM.

Even the cable industry’s top lobbyist thinks cable customer care is awful

Stories of woe involving people’s interactions with customer service departments at cable companies are about as rare as snow in the Northeast right now. It seems as though we can’t even go one day without hearing a new tale of terror involving some poor, unsuspecting customer’s interactions with his or her cable TV and Internet service provider. Our favorite recent examples are when Comcast tried to keep money from a rent check that an elderly woman accidentally sent in, and when another woman had to complain to Comcast’s CEO’s mother in order to get results.

Now, things have taken an interesting new turn. More →

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Why Is Comcast So Bad

Comcast thinks it’s Jony Ive, starts branding “Designed in Philadelphia” on its remotes

By on February 17, 2015 at 9:15 PM.

Comcast thinks it’s Jony Ive, starts branding “Designed in Philadelphia” on its remotes

It’s hardly a surprise to see a company like Samsung copy Apple. But Comcast? Well, that’s certainly a new one for the record books. More →

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Why Is Comcast So Bad

Comcast cashes elderly woman’s rent check, refuses to give her a refund until busted by local news

By on February 12, 2015 at 12:50 PM.

Comcast cashes elderly woman’s rent check, refuses to give her a refund until busted by local news

If you’ve ever accidentally received a check that wasn’t addressed to you, you probably did the right thing and either tried to contact the person who wrote it or just ripped it up and threw it in the trash. You, however, are not Comcast. More →

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