AT&T vs. Verizon Customer Loyalty

Which carrier has the most loyal customers, AT&T or Verizon?

By on November 19, 2014 at 6:00 PM.

Which carrier has the most loyal customers, AT&T or Verizon?

Whether you like it or not, if you want reliable service for your cell phone, you’re going to have to subscribe to one of the major wireless carriers. We all have issues with our carriers from time to time, whether its the cost of data or the lack of customer service, but many of us stick around anyway.

So which carrier has been retaining the most customers in recent months? More →

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Nexus 6 Release Date

AT&T finally begins shipping Nexus 6 preorders

By on November 19, 2014 at 8:30 AM.

AT&T finally begins shipping Nexus 6 preorders

Google’s new Nexus 6 smartphone was hotly anticipated this year, and Android fans were still blown away by the powerful new Nexus phone when it was finally unveiled. Unfortunately, getting your hands on the sleek new Motorola-built Nexus phablet isn’t as easy as it should be. Despite the fact that the phone launched some time ago, most Android enthusiasts eager to get their hands on Google’s latest available pure Android experience still don’t have their phones in hand — even if they were among the first to preorder the Nexus 6.

Thankfully, however, we’re now getting word that people who preordered the phone from AT&T, the nation’s top smartphone carrier, are finally seeing their new Nexus 6 handsets start to ship. More →

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AT&T iPhone Upgrade Promotion

AT&T has a secret deal for anyone buying a new iPhone this holiday season

By on November 13, 2014 at 2:15 PM.

AT&T has a secret deal for anyone buying a new iPhone this holiday season

If you’re an AT&T subscriber looking to upgrade to a new iPhone before the end of the year, you’re in luck. MacRumors discovered this week that AT&T is offering a $50 bill credit to anyone who purchases a new iPhone from the Apple Store, whether you’re shopping online or at a retail location. Oddly, neither Apple nor AT&T are advertising this deal publicly.

There are a few stipulations worth noting, so be sure to read ahead for more information.

More →

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AT&T Cramming Charges Rebate

Did AT&T hit you with bogus cramming charges? Here’s how to get your money back

By on November 12, 2014 at 3:09 PM.

Did AT&T hit you with bogus cramming charges? Here’s how to get your money back

In early October, the FTC announced that it was slapping AT&T with a $105 million lawsuit after discovering that the company was charging its customers for unauthorized third-party services that they never signed up for in the first place. This is a practice known as “cramming,” and the FTC has been cracking down on it in recent months. More →

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AT&T Nexus 6 Release Date and Price

Finally: AT&T is ready to take your money for a Nexus 6

By on November 11, 2014 at 11:27 AM.

Finally: AT&T is ready to take your money for a Nexus 6

Even though buyers already knew AT&T will be one of the U.S. mobile operators to carry the Nexus 6, the company was quiet about Nexus 6 launch plans until Tuesday, when it finally announced availability details for Google’s latest Nexus-branded smartphone. More →

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AT&T Acquires Lusacell

AT&T announces major $2.5 billion acquisition that takes it into uncharted territory

By on November 7, 2014 at 5:00 PM.

AT&T announces major $2.5 billion acquisition that takes it into uncharted territory

AT&T on Friday afternoon announced a major deal that, if approved, will see the United States’ No. 2 wireless carrier become a major player in Mexico as well. The company announced that it has reached a deal to acquire Mexican wireless service provider lusacell from Grupo Salinas for $2.5 billion. The deal includes all of lusacell’s spectrum licenses, network assets and retail stores. lusacell currently serves 8.6 million subscribers and, according to AT&T, its network covers 70% of the population of Mexico. More →

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AT&T Next iPhone 6

New plan makes it easier than ever to buy AT&T’s best phones for $0 down

By on November 4, 2014 at 5:25 PM.

New plan makes it easier than ever to buy AT&T’s best phones for $0 down

The wireless industry in the United States is in something of a transitional period. Things were fairly stagnant for quite some time and then T-Mobile rocked the industry last year, led by outspoken CEO John Legere and his “Uncarrier” initiatives. Rival carriers were visibly shaken, and they had no choice but to play defense in an effort to slow T-Mobile’s gains. But things have settled a bit and we’re finally seeing some offense from leading carriers once again.

Now, AT&T’s latest move makes it easier than ever to get the latest and greatest smartphones the carrier has to offer. More →

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AT&T Mobile Share Value Plan Data

AT&T just gave some of its Mobile Share Value plan customers a bunch of extra data

By on October 31, 2014 at 2:50 PM.

AT&T just gave some of its Mobile Share Value plan customers a bunch of extra data

AT&T announced on Friday that its top tier Mobile Share Value plan customers will receive more data for no extra cost beginning November 2nd. Once the new plans go into effect, customers paying $40 for 2GB will be upgraded to 3GB and those paying $70 for 4GB will be upgraded to 6GB. All Mobile Share Value plans will also include unlimited talk, text and international messaging for no additional charge. More →

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AT&T FTC Unlimited Data Lawsuit

AT&T hit with a major lawsuit for throttling its ‘unlimited’ data users [updated]

By on October 28, 2014 at 1:25 PM.

AT&T hit with a major lawsuit for throttling its ‘unlimited’ data users [updated]

The Federal Trade Commission just brought down the hammer on AT&T for allegedly misleading “millions” of smartphone users with promises of unlimited data plans. In a complaint filed in a federal court on Tuesday, the FTC alleged that AT&T has been misleading its own subscribers “by charging them for ‘unlimited’ data plans while reducing their data speeds, in some cases by nearly 90 percent.” More →

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AT&T Q3 2014 Earnings

The mobile price wars may finally be starting to sting AT&T

By on October 22, 2014 at 4:34 PM.

The mobile price wars may finally be starting to sting AT&T

Wireless price wars are good for consumers but not-so-great for carriers’ bottom lines. AT&T on Wednesday reported earnings of $0.63 per share on revenues of $32.96 billion, which slightly missed the consensus estimate of $0.64 per share on revenues of $33.22 billion. But while AT&T’s earnings only just missed expectations, Bloomberg reports that the company also cut its estimates for revenue growth on the year amid fierce competition with smaller rivals T-Mobile and Sprint. More →

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AT&T Mobile Cramming Settlement

Now we know why AT&T never gloated after T-Mobile got nailed over bogus cramming charges

By on October 8, 2014 at 1:50 PM.

Now we know why AT&T never gloated after T-Mobile got nailed over bogus cramming charges

Over the past several months, wireless carriers have found themselves in hot water over a “cramming” scandal which involves placing third-party charges on customers’ bills without permission. Like T-Mobile before it, AT&T has been caught billing its customers for $9.99 subscriptions to ringtones and premium text message services that they never signed up for. Worst of all, AT&T kept at least 35% of the charges. More →

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Opinions
Why Are There Data Caps

Wireless data caps are a massive crock, and carriers know it

By on October 8, 2014 at 10:50 AM.

Wireless data caps are a massive crock, and carriers know it

Pretty much everyone hates wireless data caps, particularly the ones that get you slapped with huge overage fees for going over them. However, Ars Technica’s Jon Brodkin has taken a look at some of the recent changes that carriers have implemented to their wireless data cap policies and has concluded that they never needed to implement such strict caps on their customers in the first place. More →

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