AT&T just can’t seem to get out of its own way sometimes. AT&T CEO Randall Stephenson has apologized for an awesomely bad response to a longtime customer that began when Stephenson forwarded the customer’s email to AT&T’s legal department. As The Los Angeles Times reported earlier this week, AT&T customer Alfred Valrie sent Stephenson a letter that politely made suggestions for improving the company’s service. Stephenson forwarded the email to the carrier’s legal team, which sent Valerie back a rather terse response. More →
AT&T announced a new service called NumberSync on Wednesday which will allow customers to attach a single phone number to all of their connected devices. Once the service launches, AT&T customers will be able to send and receive messages, make phone calls and more from any phone, tablet or wearable device, all using the same primary number. More →
Sad but true: Millions of Americans are still reliant on dial-up services to get online because major telecom and cable companies don’t want to spend the money necessary to build out faster networks to remote rural locations. However, AT&T is testing out a new fixed wireless Internet service that can not only free people from AOL dial-up hell but can also deliver solid speeds of between 15Mbps and 25Mbps. More →
Remember back in June when the Federal Communications Commission slapped AT&T with a $100 million fine for misleading subscribers on its “unlimited” data plans? Well you can be sure that AT&T remembers, and the nation’s No. 2 wireless service provider just quietly made a huge change to its throttling policy.
At the time, FCC chairman Tom Wheeler said that consumers were being “deceived by misleading marketing materials and insufficient disclosure.” We’re not sure whether or not AT&T’s disclosure is anymore sufficient now than it was back then, but changes made this week to the carrier’s data throttling policy will certainly make unlimited plan holders quite happy. More →
For decades, AT&T actively helped the NSA engage in widespread surveillance on both phone calls and Internet traffic. Citing documents made available by former NSA employee Edward Snowden, The New York Times and ProPublica both report that AT&T and the NSA have long shared a working relationship that is much closer than most people previously imagined.
In what one classified document termed a “highly collaborative” relationship, AT&T employed a number of varying methods to help the NSA acquire an incomprehensible amount of data.
If you haven’t noticed, T-Mobile has been something of a trendsetter in the wireless industry. Shortly after announcing bold initiatives such as paying off rivals’ early termination fees and giving customers rollover data plans, AT&T quickly followed suit with similar initiatives of its own. This trend is now continuing in the realm of pricing, as Engadget points out that AT&T has now tweaked its mobile data plans to better match T-Mobile’s. More →
Late last month, the FCC approved AT&T’s acquisition of DirecTV, and the merger was completed shortly after. Not only did AT&T become the “largest pay TV provider” in the country, it also gained hundreds of thousands of new customers that might be willing to switch over to its wireless phone service as well. More →
Windows Phones aren’t exactly in-demand items these days but they’re still very solid devices that are worth picking up at the right price. One such device, the Nokia Lumia 635, is a GoPhone for AT&T that regularly costs $99.99, but with 60% off, you can grab it for just $39.99 on Amazon through August 15th. Even better, the Lumia 635 is Prime eligible, which means you get free two-day shipping. More →
AT&T isn’t wasting any time pushing out new service offerings now that it’s merger with DirecTV is official. AT&T on Monday announced its first DirecTV bundle that offers users TV service along with four lines with 10GB of shared data and unlimited talk and text for $200 a month. While $200 a month might seem like a lot to fork over to AT&T every month, consider that you are getting four different cell phone lines and a full pay TV package — AT&T claims this will produce an annual savings of $600 a year versus what you’d pay for each service separately. More →
AT&T is as mad as hell and it’s not going to take it anymore! The Hill reports that AT&T this week hit back at the Federal Communications Commission’s plan to fine the carrier $100 million for deceiving consumers when it throttled their “unlimited” data plans. More →
Surprise, surprise! Upgrading to new smartphones on AT&T is about to get more expensive. Droid Life this week broke the news that starting on August 1st, AT&T is planning to raise upgrade fees for customers signing new two-year contracts with the carrier to $45, or $5 more than what it currently charges to activate a new device when you sign a two-year deal. More →
AT&T fiber roll outs don’t typically generate as much hype as Google Fiber roll outs… but that could soon change. Barron’s flags a new research note from Moffett-Nathanson‘s Craig Moffett, who says that AT&T is vowing to be much more aggressive in building out fiber if its merger with DirecTV is approved. In fact, if AT&T follows through on its plans, it would make the company “by far the largest fiber builder over the next five years or so.” More →