AT&T Overage Charges

AT&T finally fixed it so you should stop getting overage charges

By on August 17, 2016 at 1:28 PM.

AT&T finally fixed it so you should stop getting overage charges

Getting overage charges is, objectively speaking, right up there with toe-stubbing as one of the worst things that can happen in the western world. T-Mobile has mostly killed off overage charges by switching to throttling instead, and now AT&T is following its lead.

Starting next week, AT&T will have new Mobile Share Advantage plans. The pricing is mostly similar to what is going on today, but with one crucial difference: when you go over your data allowance, you’re throttled to 2G speeds instead of having several organs removed.

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AT&T Internet Cap

AT&T did something nice for a change

By on August 4, 2016 at 10:35 PM.

AT&T did something nice for a change

I see you reaching for your calendar, but it’s true: this is not April 1st, and the story is not a joke. A large internet service provider in the USA voluntarily did something that benefits its customers and (temporarily) hurts its bottom line.

Starting on August 21st, AT&T will be increasing the data cap for home internet users on U-Verse and GigaPower plans. I have not yet found the catch, but I’m still looking.

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Best Cell Phone Service 2016

T-Mobile isn’t the best wireless network, according to the people

By on July 28, 2016 at 7:30 PM.

T-Mobile isn’t the best wireless network, according to the people

T-Mobile has the cheapest prices and best perks in the industry, and certainly the most sweary executive. But for one of the things that matters most to customers — good customer care — AT&T actually pips the “Uncarrier” to the flag.

The latest edition of the J.D. Power satisfaction survey ranks AT&T as the network with the best overall customer care experience. T-Mobile finishes second, with Verizon and Sprint rounding out the best of the rest.

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iPhone 7 Plus Price

Competition is finally forcing AT&T to lower iPhone prices

By on June 3, 2016 at 9:30 AM.

Competition is finally forcing AT&T to lower iPhone prices

The iPhone’s price may not have changed in the past few years, as Apple is still looking to maintain its high margins on its best-selling product. But Apple and its carrier partners have found all sorts of methods of making it look affordable. If you’re already planning to buy the iPhone 7 when it comes out this fall, you better make sure you check out AT&T’s offers. Feeling the pinch from T-Mobile’s aggressive pricing schemes, the carrier is reportedly working on some strong promotions for Apple’s newest iPhone family. More →

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AT&T Thanks Appreciation Program

AT&T thanks its customers with a new rewards program launching this summer

By on June 2, 2016 at 9:00 PM.

AT&T thanks its customers with a new rewards program launching this summer

AT&T is going to make this summer a lot more entertaining for its customers.

On Thursday, the service provider announced AT&T thanks, a new appreciation program that doesn’t require any unnecessary legwork on the part of the customer: “No sign-ups. No fees. No waiting periods.”

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AT&T Purchase And Upgrade Plans

AT&T is finally simplifying the way it sells smartphones

By on May 23, 2016 at 12:35 PM.

AT&T is finally simplifying the way it sells smartphones

Buying a smartphone used to be a relatively straightforward experience. You’d simply walk into your local carrier and fork over some cash for a new device and, more often than not, a new 2-year contract.

But over time, carriers got tired of subsidizing pricey smartphones, a sentiment which quickly ushered in the era of installment pricing. Today, buying a new smartphone or upgrading to a new device can be an exercise in frustration thanks to a dizzying matrix of installment plan pricing options.

To help alleviate the frustration, AT&T today announced a welcome change to its smartphone purchasing plan that promises to make the overall upgrade experience much simpler.

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AT&T Internet Caps

ISPs’ latest dirty trick is removing data caps if you pay for TV

By on May 13, 2016 at 8:43 AM.

ISPs’ latest dirty trick is removing data caps if you pay for TV

Cable companies that have long milked cable subscriptions for profit are worried about how they’re going to replace that cash among new generations of cable-cutters. But maybe, just maybe, they won’t have to.

DSL Reports has spotted a trend among ISPs that at first glance, looks pretty good: AT&T and Bend will both remove their broadband caps if users also bundle TV and home phone. It looks like a deal for customers — no fee to remove data caps! — but really, it’s an out-and-out money grab.

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How To Lower Your Phone And Internet Bills

The magic words you can use to lower your phone and internet bills

By on May 11, 2016 at 8:30 PM.

The magic words you can use to lower your phone and internet bills

Would you like to pay less for your monthly phone and internet bills? Of course you would — but you shouldn’t assume the same tactics for negotiating lower bills will work across all different carriers and ISPs. Expert shopper Kyle James has written a post over at WiseBread that gives you the lowdown on different strategies to use at some of the major ISPs out there including Comcast, AT&T and Verizon. More →

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T-Mobile Vs ATT Cricket Wireless

AT&T finally has an answer for the Un-carrier, but AT&T subscribers can’t have it

By on April 15, 2016 at 5:10 PM.

AT&T finally has an answer for the Un-carrier, but AT&T subscribers can’t have it

Are you an AT&T subscriber who would like to see your carrier offer unlimited talk, text and data deals like Sprint and T-Mobile do? You can already get an unlimited data plan from AT&T right now, but only if you’re a DirecTV subscriber. Barring that, your next best option is to switch to Cricket Wireless, an AT&T prepaid subsidiary that’s now offering unlimited talk, text and data for just $70 a month. For the record, this is better than T-Mobile’s best offer of $95 per month for unlimited talk, text and data. More →

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AT&T Upgrade Fee Increase

AT&T just increased fees to activate a new phone – even if you bring your own

By on April 7, 2016 at 8:41 AM.

AT&T just increased fees to activate a new phone – even if you bring your own

AT&T customers, you’re being selfish. You’re not already spending enough money each month on your wireless bill, and it’s time to stop being so greedy with your hard-earned cash. Instead of saving your money or putting it to work for you using one of the life-changing apps we told you about recently, you should give it to AT&T because, well, just because.

The nation’s second largest carrier saw an opening earlier this week when Verizon’s new smartphone upgrade fee went live. So, beginning immediately, AT&T will charge users a bogus $20 fee to upgrade to a new phone instead of the bogus $15 fee it had been charging. More →

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AT&T Vs Google Cyanogen Android Phone

Would AT&T really go this far to undermine Google’s control of Android?

By on March 30, 2016 at 6:45 PM.

Would AT&T really go this far to undermine Google’s control of Android?

When you think of Google’s major rivals, you typically think of Apple, Microsoft, Facebook and maybe even Amazon. But what about AT&T? A new report from The Information claims that AT&T is actually working developing a new smartphone with the help of Cyanogen, the company that last year vowed to “take Android away from Google.” It looks like AT&T and Cyanogen had been courting Chinese manufacturer ZTE to make the device, although recent trade sanctions leveled against the company put its future involvement in the project in doubt. More →

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T-Mobile Vs AT&T Verizon Customer Complaints

T-Mobile unleashes its most ambitious plan to troll AT&T and Verizon yet

By on March 28, 2016 at 2:42 PM.

T-Mobile unleashes its most ambitious plan to troll AT&T and Verizon yet

If there’s one thing T-Mobile loves to do, it’s trolling rivals. Whether this trolling comes in the form of Twitter feuds with rival CEOs or silly skywriting stunts, T-Mobile just can’t help ridiculing its rivals in ways that are equal parts amusing and juvenile. The “Un-carrier” is at it again this week and is pledging bombard AT&T and Verizon with graffiti of customer complaints that will be written outside their stores with magenta chalk. More →

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Netflix AT&T Verizon Video Throttling

Netflix’s throttling was wrong, but don’t let AT&T and Verizon off the hook

By on March 25, 2016 at 8:20 AM.

Netflix’s throttling was wrong, but don’t let AT&T and Verizon off the hook

Let’s get this out of the way: Netflix should not intentionally degrade the quality of its videos for subscribers who use Verizon and AT&T, especially if Netflix is not being transparent about what it’s really doing.

In case you haven’t heard, Netflix has been limiting video streams over AT&T and Verizon’s mobile networks to just 600 kilobits per second, which is the kind of speed you expect from a 3G connection and not a 4G connection. This slow delivery rate ensures that the picture quality on the video is far below what you’re used to getting when you watch Netflix over your home Internet connection, and Netflix should have at least told its customers up front about how it slowed down their streaming rates on purpose.

That said, let’s not let AT&T and Verizon off the hook. More →

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