It seems like we can’t go a single day without new negative developments in Samsung’s ongoing Galaxy Note 7 saga, but Monday morning brings at least one positive tidbit along with all the negatives. To briefly recap the situation yet again, Samsung launched its best ever smartphone this past August, but a defect caused a small …
Steve Martin and the late, great John Candy were in their prime when they made Planes, Trains and Automobiles together, and it was easily one of the best comedies of the late 1980s. Unlike the movie, however, Samsung’s potentially explosive Galaxy Note 7 smartphone is no laughing matter. The FAA banned the Galaxy Note 7 from …
Samsung would like nothing more than to have you forget that the Galaxy Note 7 ever existed. Of course, news surrounding the ordeal is still flowing, and it will continue to emerge for weeks and even months to come. The company was forced to cancel its flagship phablet, which would likely have been one of its …
Whatever the technical deficiency behind exploding Galaxy Note 7 devices was, Samsung still hasn’t been able to figure it out. Indeed, Samsung’s inability to pinpoint the root cause of the problem effectively forced the company to issue a worldwide recall and discontinue production altogether.
The Galaxy Note 7 has harmed people and caused tens, perhaps even hundreds of thousands of dollars of damage to users’ property. It burned furniture, floors, cars and even a house. The phone has officially been recalled and discontinued, with Samsung warning all owners that they should power down the device immediately and return it to …
Samsung’s recall and subsequent discontinuation of its Galaxy Note 7 will likely have far-reaching implications for the company’s vaunted mobile division. From a financial perspective, the Note 7 mess will likely cost the company as much as $5 billion. Even more worrisome is that the harm done to Samsung’s reputation may be hard to erase for …
Samsung’s battle to regain the trust of consumers after its Galaxy Note 7 ordeal will be a long and grueling one. There’s no question whatsoever that the company grossly mishandled things after reports of exploding handsets first started to emerge. Instead of recalling them and taking its time to investigate the cause of the Note …
Companies like Samsung have large internal public relations departments, and they contract outside firms as well to assist with PR and crisis management. But even as deep as Samsung’s bench is when it comes to staff trained to deal with crises, no company can ever be fully prepared for a debacle of this scale. Samsung …
Samsung is still in the early days of an ordeal that will take months, if not years to full work past. The company was forced to recall its flagship Galaxy Note 7 phablet after some devices caught fire while charging, and then some of the “safe” replacement phones it swapped out for the original models …
As of last Friday, Samsung’s Galaxy Note 7 smartphone is officially banned from all United States airlines. Even if the phone is uncharged and turned off, you still can’t bring it on the plane with you. If you refuse to comply with the ban and bring your phone on the plane anyway, you could end up paying dearly …
