Sprint ups admin fee again, extends ETF-free cancellations through January 31

By on Jan 20, 2009 at 10:20 AM
Exclusive January 20, 2009

If you’re a Sprint customer right now without any major service issues, leaving the carrier so close to Pre-Day seems crazy. The most anticipated handset in recent history is on its way to your carrier, as an exclusive for the time being, and it’s coming along with an exciting new OS that will be embraced by developers around the globe. At the same time, there are a variety of reasons for wanting to part ways with your mobile service provider and if the Pre isn’t enough to keep you on board we have good news for you. It looks like Sprint has once again made a change to its Terms and Conditions, opening yet another door to escape from the carrier without having to pay an Early Termination Fee (ETF). Last month we learned that Sprint was increasing its administrative fee to $0.75, giving customers until January 1 of this year to back out without a penalty. It seems that $0.75 wasn’t going to cut it as Sprint has raised its fee yet again, this time to $0.99. Customers now have through January 31 to sever ties sans-ETF, so if you missed the boat last month you’re in luck. Though some customer care reps apparently aren’t yet aware of the change, we did confirm it with Sprint so keep trying and as always, contacting them via chat seems to go a bit more smoothly than calling them up. Do you plan to take advantage of this newly opened door? Hit us in the comments section and let us know why.

Thanks, S!

UPDATE: We posted a link to connect to Sprint customer care via chat in the comments but it is apparently buried well enough that people are missing it. Here are the details:

Go to https://sso.sprintpcs.com/sso/SignOn.do

In the sidebar on the right, click “Got questions? Click to chat.”

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  • http://thevervepipe.com Sue Vail

    This is what I do. I have had “sprint” since 1999. My husband and I had Verizon (bell atlantic mobile, aka BAM).

    I even did research with BAM at their site near Waltham Mass. 100 bucks a study. They’d call you now and then. One was about using Super Pages before it hit the street, and the most interesting one, was sound quality. “If it sounded like this, “blah blah blah,” would you pay twenty, thirty, or not at all, etc. toying with the degradation of the signal. How to get away with as little for as much.

    We ditched BAM. I raised hell, so got out of our contracts because we couldn’t text between each other in the two major urban areas (his job near Boston and mine in Nashua NH, the urban compact of the MA /NH border ?WTF. At first we made them credit us for every instance in the form of an entire day. I always made sure (still do) the person I get is taking notes and ask them to read them back to me. (you don’t want to get me if you are on these hotlines!)

    Got Nextel, had it for all this time, I went over to Sprint, he stayed two years longer. I got the Katanya and it sucked. I gave it to my kid, got the m300 and it was fine. She loved the phone, had it for two years, wore it down to rubble and had no trouble with it, but was in Burlington VT. She even had the guts hanging out of it (apples does not fall far). I do wish I got out of contract in Jan so I could get on to boost for awhile. All I can say is that.

    Nextel was the best. Then. Sprint hooked in, and was the best and least expensive, I have it all but would love to be out of contract.

    I have had one, because I like the phones. Now, I use a phone a few months, sell it on ebay, buy the next one up for 20 bucks difference, then scouting for another, for four months ahead.

  • Lisa

    WOW…

  • http://sprintchat shawn geelen

    i didnt work for me they said they never heard of this….

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