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early termination fee

Sprint dangles discounts to lure away AT&T, T-Mobile customers

June 23rd, 2011

Are you an AT&T or T-Mobile small business customer? Sprint wants your business, and it’s offering some pretty compelling discounts to woo you. A leaked internal document says “Come on over to Sprint and see how we can be a great partner,” and it offers AT&T and T-Mobile enterprise customers a 12% discount, 2 handset …

Verizon loses class action ETF appeal, will pay $21 million settlement

July 2nd, 2010

A California appeals court has ruled that Verizon Wireless is to pay some 175,000 customers current and former customers $21 million as a settlement in a class action lawsuit over early termination fees. The class action suit was filed in California on the behalf of customers who were upset that Verizon asked they pay a …

Sprint introduces the Sprint Free Guarantee

March 31st, 2010

Guess this is Sprint’s big announcement. Effective tomorrow, Sprint will offer a”Sprint Free Guarantee” on all contracts. Anyone who inks a deal with the Now Network will be able to walk away from it within 30 days and not have to pay any sort of fine. All you have to do is hit them up and …

Verizon cuts 10 phones off of the $350 ETF list

January 22nd, 2010

Everyone and their mothers were up in arms when Verizon announced its new early termination fee policies last year. For a select group of smartphones and “advanced devices,” canceling one’s contract would incur a hefty $350 fee. Customers fumed, the FCC got involved and Verizon said they were just doing everyone a favor because it …

Google charges its own ETF for Nexus One in addition to T-Mobile's ETF

January 12th, 2010

Here’s a bit of interesting news on the purchasing and cancellation process for the Nexus One. If you buy the device subsidized, and you decide to cancel your contract after the 14-day period (30 days for California) but before 120 days into your contract, Google can charge a termination fee of its own — on …

Verizon Wireless responds to FCC complaint regarding its early termination fee and Mobile Web charges

December 19th, 2009

On Friday afternoon, Verizon Wireless issued its response to the FCC complaint which investigated the carrier’s increased early termination fees for advanced devices and the spurious charges some customers incur when accidentally accessing the Mobile Web. As expected, Verizon defended the increased ETF and dismissed the accusation that it charges customers $1.99 for accidentally connecting …

FCC questions Verizon Wireless about its new $350 early termination fee

December 4th, 2009

The FCC has taken notice of Verizon Wireless’ new $350 early termination fee that applies to all advanced devices purchased after November 15th, 2009. The governmental agency sent an inquiry letter to Verizon Wireless asking them answer several questions regarding this increased fee. The questionnaire focuses on Verizon Wireless’ disclosure of the ETF to customers …

T-Mobile raises overage rates; cancel your contract sans-ETF

September 1st, 2009

They say when the cell phone gods close a door, they open a window. Such is the case this morning for T-Mobile subscribers who aren’t enjoying their time with the carrier. As of today, T-Mobile is raising its overage rates to 45¢ per minute on individual plans under $59.99 and family plans under $89.99, and …

Next in line to pay out an ETF settlement: T-Mobile

May 13th, 2009

Ahhhh class action lawsuits; where would we be without them? Joking aside, it seems like every carrier in the US has to deal with a few subscriber-initiated lawsuits every so often and next in line for the ever-popular Early Termination Fee (ETF) class action treatment is T-Mobile. You know the drill: the carrier was charging …