Ah, Comcast — will you ever stop coming up with creative ways to irritate your customers? Redditor FriendlyDespot has noticed that Comcast has started injecting code into user traffic that warns them when they’ve reached 90% of their monthly data cap limits. Below is a picture of what this looks like when it pops up on your browser.
“Injecting code into user traffic is not EVER okay,” writes FriendlyDespot. “It popped up again as I went to upload this screenshot to Imgur, and it broke the site.”
On its support page, Comcast says that it also sends out emails to your primary Comcast user email address when you hit the 90% threshold and that it will send you automated phone calls if you exceed the 100% threshold for two consecutive months. Comcast also gives you the option to sign up for text messages when you reach certain thresholds.
Why it also fees the need to also inject code into user traffic is anyone’s guess, though we imagine the company will say it wants to make extra certain that users know when they’re about to exceed their limits.
All the same, this is something that could be fixed if Comcast… wait for it… decided to abandon data caps. After all, the unlimited broadband model has worked well for consumers and bandwidth caps aren’t an efficient way to manage traffic congestion — in fact, they’re really only there to make ISPs more money.
Comcast is now trialing its data caps in several markets throughout the United States: Huntsville and Mobile, Alabama; Tucson, Arizona; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville, Nashville and Memphis, Tennessee; and Charleston, South Carolina. The company is hoping that customers in these markets will tolerate its broadband caps enough so that it can roll them out to all of its other customers in the future.