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AirPods Pro service program just got an unexpected upgrade

Published Oct 14th, 2021 10:16PM EDT
AirPods Pro service program
Image: Christian de Looper for BGR

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Almost exactly two years ago, Apple released the AirPods Pro. They had a more compact design than the standard AirPods, as well as active noise cancellation, water resistance, and replaceable ear tips. A year later, Apple launched a service program for the AirPods Pro. Ever since the $249 earbuds went on sale, some owners had been complaining about frustrating hardware issues. The service program was available for up to two years after the sale. But now Apple is extending the program.

Apple extends AirPods Pro service program

MacRumors reports

that users on the AirPods subreddit found an interesting change on the support page for Apple’s AirPods Pro service program this week. Under “Additional Information,” Apple now says that the program covers affected AirPods Pro for three years after the first retail sale of the unit. That’s an additional year for customers with busted AirPods Pro to get them fixed.

Apple explains a small percentage of AirPods Pro manufactured before October 2020 may experience sound issues. These are the issues that will make your AirPods Pro eligible for repair:

  • Crackling or static sounds that increase in loud environments, with exercise, or while talking on the phone
  • Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Early adopters now have an entire extra year to get their AirPods Pro repaired free of charge. Prior to this extension, the service program would have expired for those customers this month. This change is a tacit acknowledgment that the problem is more widespread than initially thought.

How to get your earbuds repaired

If you want to get your AirPods Pro repaired, you can either head to a store or contact Apple Support. One Redditor claiming to work for an Apple Authorized Service Provider explained how the test works when someone comes in with AirPods Pro requesting a repair:

I work for an AASP; what we do here is put the AirPods (L&R) in a special EMF box to prevent interference and run a test that connects to a host iPhone XR (that is also inside the box); this plays a series of the tones which the phone listens to, once the test is complete it tells you if the left, or right, fail the test. If they do – they can be replaced under warranty or the quality programme. Also, we plug them into a special device which confirms if they’re genuine by checking the serial number of the case, and both airpods. If this and the above test pass, you’re good to go.

There are two quick caveats that we should make you aware of before wrapping this up. First, this program doesn’t extend the standard warranty of your AirPods Pro. Second, this program doesn’t apply to any other AirPods models. You can’t bring your AirPods or AirPods Max instead.

Jacob Siegal
Jacob Siegal Associate Editor

Jacob Siegal is Associate Editor at BGR, having joined the news team in 2013. He has over a decade of professional writing and editing experience, and helps to lead our technology and entertainment product launch and movie release coverage.