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Apple Pay trounces PayPal and Google Wallet in customer satisfaction

April 21st, 2015 at 8:30 PM
Apple Pay PayPal Google Wallet

A new Changewave survey shows that when it comes to mobile payments, Apple Pay remains the player to beat. With each passing month, the number of Apple Pay users continues to increase. This of course shouldn’t come as too much of a surprise given that the number of iPhone users also increases every month. Additionally, Apple has aggressively increased the number of banks and credit unions that work with Apple Pay, a figure which now stands at over 200.

Usage numbers aside, it’s also worth noting that Apple Pay users are seemingly much happier with their mobile payment experience than users who opt for rival payment services like PayPal or Google Wallet.

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“Our latest survey shows planned use of Apple Pay has been on an upward trajectory since it became available six months ago – with the service helping to spark consumer demand for mobile payment technologies,” Changewave indicated in a press release. “Although consumer perceptions of security remain an issue, the results point to marked improvements in this area.”

Even among users who currently don’t use any type of mobile payment service, the survey found that iPhone users are far more likely than other smartphone users to to use such a service in the future. The survey specifically found that 34% of iPhone users are open to using a mobile payment service compared to just 16% of Android owners, 13% of BlackBerry owners, and 5% of Windows Phone owners.

A life long Mac user and Apple enthusiast, Yoni Heisler has been writing about Apple and the tech industry at large for over 6 years. His writing has appeared in Edible Apple, Network World, MacLife, Macworld UK, and most recently, TUAW. When not writing about and analyzing the latest happenings with Apple, Yoni enjoys catching Improv shows in Chicago, playing soccer, and cultivating new TV show addictions, the most recent examples being The Walking Dead and Broad City.

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