New iPhone hardware might launch with functionality issues that need to be ironed out via subsequent software updates, assuming software can provide fixes. The same goes for Android products. Hearing that the iPhone 16e has a Bluetooth issue where the audio cuts out briefly while music is playing should not be that surprising. However, the iPhone 16e isn’t exactly a new iPhone, is it? It has the same design as every other iPhone with a notch that has been released since the iPhone 12.
Apple also recycled many of the internal components to make this device. Even the iPhone 16’s A18 chip and the 8GB of RAM inside the iPhone 16e aren’t new-new. Therefore, other internal components, including the Bluetooth chip, shouldn’t be brand new.
The only completely new iPhone 16e components might be the new battery, which gives the handset the best battery life in 6.1-inch iPhones, and the C1 modem.
With all that in mind, one shouldn’t expect Bluetooth audio connectivity issues with the iPhone 16e. But it turns out that several iPhone 16e owners have encountered Bluetooth disconnects, and Apple doesn’t know how to fix them for the time being. It doesn’t seem like a hardware issue, so exchanging your iPhone 16e for a new one might not fix it.
Some iPhone 16e owners suspect the device has issues handling multiple Bluetooth connections, like an Apple Watch and AirPods. That’s actually a nightmare scenario for this longtime iPhone user. I run a lot, and I wear the Apple Watch to track my workouts while AirPods handle the entertainment.
As is often the case with issues concerning new devices, affected users took to social media and forums to complain. A discussion on Apple forums is particularly interesting, as an iPhone 16e owner details their issues with the Bluetooth audio and their experience with Apple support.
After talking to UK/Europe support, the user was escalated to Apple’s US support, and they had him perform a diagnostic test on the iPhone 16e to figure out why the Bluetooth audio stops:
Then they had me install a profile on my iPhone which logged the Bluetooth and Wifi signals / exchanges in a diagnostic report, which ran for about 20 minutes, whilst I reproduced the issue and noted down the time (to the second) of whenever the audio stutters. This was done with data over Wifi, and data over 5G. Then they phoned me up again, the logs were packaged up, and sent through. All they could do was tell me the data and timestamps etc. were going to be looked at by engineering and they would contact me back if they wanted me to run more test…
The same person said the update to iOS 18.3.2, which dropped earlier this week, did not fix the problem.
A different person found that using an Oura ring might impact the Bluetooth audio on the iPhone 16e. Closing the app completely seems to fix the problem:
Yes, I have the same problem, too. I found a couple of reddit threads with people experiencing the same issue. In my case it appears that the stuttering is related to having another Bluetooth connection (an Oura smart ring). If I close the Oura app, so it’s not running in the background, the audio appears to work OK, but it’s early days and I’m still investigating. Do you have multiple Bluetooth connections other than the headphones? I hope it’s not a hardware issue with the phone.
Over on Reddit, a Fitbit user said that closing the Fitbit app didn’t work, but they removed the wearable from the iPhone 16e, and the Bluetooth audio was fixed.
Obviously, these aren’t acceptable fixes. Again, Apple is selling us devices that are connected via Bluetooth to the iPhone, whether it’s Apple Watch models, AirPods, or Beats earphones. Apple wants iPhone users to buy both the Apple Watch and AirPods, so both should stay connected to the iPhone at the same time.
Even if you use non-Apple wearables and wireless earphones, you should be able to mix and match products without experiencing Bluetooth audio issues.
It’s unclear how widespread the iPhone 16e Bluetooth audio problem is, but Apple is certainly aware of it. Hopefully, a permanent fix will be available soon.
