Confirmed: T-Mobile to drop FlexPay, require deposits

By on Mar 1, 2011 at 3:19 PM
Exclusive March 1, 2011

We reported yesterday that T-Mobile will be eliminating its FlexPay plans, and we’ve now received a screen shot of an internal T-Mobile document that confirms the carrier’s plans to drop FlexPay. In its place, T-Mobile will be introducing a program that lets customers with unsatisfactory credit sign up for postpaid-like plans by leaving deposits up front. These deposits range from $50 per line to $400 per line, and will be based on the customer’s credit rating. Full deposit amounts will need to be paid at the time of activation and deposits will be refunded in their entirety after accounts have been in good standing for 12 months.

Thanks, justfinethankyou!

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18 Comments

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  • Gmoney6864

    first

    • Anonymous

      you are right, they are FIRST # !.they are not going down but making great progress as a number one company, read articles folks. the real stats, not the tabloids.

  • Giovannid1978

    It’s now T-Mobiles fault that people have bad credit? WTF would YOU do in the same situation? Maybe I don’t want to know? Businesses are NOT out to LOSE money. Wonder what will happen if you don’t pay your ISP or Hosting services? Hmm?

    • Jon

      Simmer down! Nobody said that.

  • mediumbrown

    Dumb on their part but Bound to happen sooner or later. This will be a true test for them as the number 4 carrier in terms of churn and being able to sign up new customers. They may as well go exclusively pre paid from now on.

    • Anonymous

      dont you mean #1 carrier in terms of churn?

      • Anonymous

        you know what he means wise ass

  • Scorp

    I guess they don’t to get back some of those customers they lost.

    • http://rmbo47.myopenid.com/ rmbo47

      They’re probably well rid of some of them. Who wants a deadbeat customer? They’re not a source of revenue, just problems and losses.

  • Anonymous

    “T-Mobile will be introducing a program that lets customers with unsatisfactory credit”

    Only drug dealers, pimps and people with bad credit use T-Mobile anyway. So, I must ask, what exactly is T-Mobile doing for its drug and sex dealing customers?

    • LIFE SAYS

      this should upset you too since you won’t be able to get your coke and 50 dollar hooker…

    • usac011

      what we couldn’t do with you =)

  • Jamie

    they lost customers despite having “the nation’s largest 4G net” now this? yep they are gonna stay right where they are, as Americas 4TH largest network

  • Anonymous

    Isn’t FlexPay redundant given monthly prepaid plans? Seems like the same thing.

  • Edward Constantin

    This is great for the retailers. Flexpay was a nightmare! Every company has deposits. When I worked for VZW, the highest was 1000!

  • Moo

    Seems to me like a smart business move. Most people opt for a 2 year plan and get a heavily discounted phone. If they have bad credit the companies are taking a bigger risk.

  • Lu

    Their profitability and margins on flexpay accounts obviously were low/non-existent enough to just bag the whole program. They know what they’re doing

  • http://rmbo47.myopenid.com/ rmbo47

    The customers and potential customers who don’t like this and leave TMO probably can’t afford cell service shouldn’t have cell phones anyway. It’s not a right – it’s a privilege. If you can’t pay for it, you should be on some discount service or pay-go.

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