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Xfinity outage: Comcast customers all over the US can’t get online

Updated 1 year ago
Comcast Xfinity outage
Image: Comcast

Tens of thousands of Comcast Xfinity customers are experiencing a widespread outage this Tuesday morning. According to DownDetector.com, the issues appear to have started at around 8:00 AM ET on November 9th. The outage map on DownDetector suggests that a majority of the reports are coming from California, but customers all over the country are running into problems.

As noted by The Verge, a message on the company’s status page confirms the issue and claims that it will be resolved by 10:49 AM ET. It is still unclear what the problem is or why it’s taking so long to fix. Comcast’s Xfinity Support page has also been responding to tweets about the outage:

A quick peek at DownDetector’s homepage makes it clear that Xfinity isn’t the only service struggling this morning. Customers have been reporting problems with Verizon, AT&T, T-Mobile, and Spectrum as well. That said, the volume for each is significantly lower. Just before 9:00 AM, over 50,000 people issued reports about Xfinity. Meanwhile, Verizon barely topped 2,000 reports.

If you’re having trouble connecting to the internet this morning, it might not be a bad idea to just try resetting your modem. Some customers appear to be having success unplugging their hardware and plugging it back in. It only takes a few minutes, so it’s at least worth a shot.

If and when Comcast shares any further information, we’ll be sure to update this article.

Jacob Siegal
Jacob Siegal Associate Editor

Jacob Siegal is Associate Editor at BGR, having joined the news team in 2013. He has over a decade of professional writing and editing experience, and helps to lead our technology and entertainment product launch and movie release coverage.