The iPhone 7 isn’t even here, and Apple already has to face a class action lawsuit over the preorder problems experienced by customers who wanted to purchase the new smartphone through the official Apple iPhone Upgrade Program.
The suit, filed in the US District Court of Northern California, says that Apple is prioritizing new customers over people who already own iPhones and want to purchase the iPhone 7 via the iPhone Upgrade Program.
Overall, iPhone 7 preorders went rather smoothly this year, even if Apple quickly sold out stock last Friday. However, those buyers who wanted to take advantage of Apple’s program found themselves unable to secure a unit.
Instead, they were told to “check back later” or directed to buy the device in stores when it officially launches on September 16th. For many iPhone buyers, getting the device in an Apple store on launch day may not be possible.
Furthermore, a delay in ordering the iPhone 7 through the iPhone Upgrade Program means that buyers will not be able to purchase the iPhone 8 next year immediately when in launches. As 9to5Mac points out, customers are eligible for an upgrade one year after the acquisition of the previous-gen device.
The lawsuit wants Apple to reimburse affected customers for extra payments done while waiting for the iPhone 7, to make the iPhone Upgrade Program members eligible for the 2017 iPhone launch, and to make all inventory available to members of the program, including online sales. The suit also demands that Apple would let aggrieved customers return their 2015-purchased iPhones and end participation in the upgrade program with no further obligations.
The full complaint is available at the source link.