Click to Skip Ad
Closing in...
  1. Amazon Gift Card Promotion
    14:41 Deals

    Amazon’s giving away $15 credits, but this is your last chance to get one

  2. Control Garage Door With iPhone
    08:10 Deals

    Unreal deal gets you Amazon’s hottest smart home gadget for $23 – plus a $40 c…

  3. Self-Emptying Robot Vacuum
    16:11 Deals

    Amazon coupon slashes our favorite self-emptying robot vacuum to its lowest price ever

  4. Amazon Deals
    07:58 Deals

    10 deals you don’t want to miss on Saturday: $5 Alexa smart plugs, $110 electric sta…

  5. Amazon Echo Auto Price
    11:41 Deals

    Last chance to add hands-free Alexa to your car for $19.99 with this Amazon deal




Mayer on mail issues: Yahoo ‘really let you down this week’

December 16th, 2013 at 5:31 AM
Yahoo Mail Access Restored

Yahoo CEO Marissa Mayer on Friday posted an apology on Yahoo’s official Tumblr blog for the extended Yahoo Mail issues that affected many users for several days last week starting with December 9. In a lengthy message, Mayer said that the company experienced a “major outage” last week, without providing actual details about the hardware outage that crippled the Yahoo Mail experience for users – the issue was described as a “particularly rare one,” with various users being affected differently.

“Some of the affected users were unable to access their accounts, instead seeing an outdated ‘scheduled maintenance’ page, which was a confusing and incorrect message (this has since been corrected and updated),” Mayer wrote. “Further, messages sent to those accounts during this time were not delivered, but held in a queue.”

Mayer did not say how many users the issue affected, but revealed that the hardware problem affected a storage system that serves 1% of Yahoo’s users. She added that access has been restored – as of Friday – to almost everyone on Yahoo Mail, although specific issues were still ironed out including IMAP access and a full restoration of inboxes’ state – “for example which folders messages were placed in, which messages were starred, etc.” According to the CEO, Yahoo Mail’s uptime is “well above” 99.9% including the extended outage. Mayer admitted that Yahoo “really let you down this week,” promising to do better in the future.

Mayer wrote on her personal Tumblr blog on Wednesday, during the Yahoo Mail crisis, a short post titled “Yahoo Mail restored” that contained a link to a Yahoo Help document. The company was mostly uncommunicative with affected users, and was late to acknowledge and detail the issues that affected Yahoo Mail.

Yahoo Mail saw two redesigns in the past year, although many Yahoo Mail users voiced their concerns online about some of the user interface changes. However, reports claimed that Yahoo has mostly ignored the feedback received instead of properly addressing it, with an exec joking that Yahoo Mail users would have to be “kicked hard” in a certain body part to leave.

Chris Smith started writing about gadgets as a hobby, and before he knew it he was sharing his views on tech stuff with readers around the world. Whenever he's not writing about gadgets he miserably fails to stay away from them, although he desperately tries. But that's not necessarily a bad thing.




Popular News