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T-Mobile Hotspot@Home having growing pains

Updated Dec 19th, 2018 5:55PM EST

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T-Mobile’s Hotspot@Home UMA service hasn’t been around for too long, but it looks like the company may be having a host of pretty significant issues. UMA service has been severely crippled for users across the country over the last several weeks, with customers reporting dropped calls, poor voice quality and, in many cases, a complete inability to connect to the network. It seems that most of this stems from the December 4th flooding at T-Mobile’s main data center in Bothell, WA. The UMA system went down at that point, and the main hosting servers had to be replaced. The new hardware is apparently up, but it isn’t having much of a positive effect on the overall system infrastructure. A big selling point for Hotspot@Home is centered around the service’s ability to provide T-Mobile phone service in areas that were previously inaccessible by the company’s network. As such, the downtime is leaving a lot of UMA customers completely without access to their phones. Here’s an official statement from T-Mobile on the matter:

“Some T-Mobile customers may have experienced diminished levels of service at times this week due to extreme weather-related events. We regret any inconvenience this may have caused our customers. T-Mobile HotSpot @Home service is operating at normal service levels.”

Josh Karp Distinguished Fellow

Josh Karp followed his love of technology since a kid through to the present day. As a Special Correspondent at BGR, and part of the first editorial team, Josh covers press conferences, trade shows and other events around the world. An expert in all things mobile, Josh has more than eighteen years of experience covering the wireless industry.