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Apple SVP Phil Schiller says iPhone 5’s scratching and scuffing is ‘normal’

Raymond Wong
September 25th, 2012 at 10:45 AM

With more than 5 million iPhone 5 handsets in the hands of customers in launch weekend, the iPhone 5 can easily be considered a success, if not for some minor complaints and a botched Maps app. Almost immediately after iPhone 5 units hit the wild however, owners started reporting how prone to scratching and scuffing the smartphone’s aluminum casing and chamfered bezel is. Apple’s (AAPL) Senior Vice president of Marketing Philip Schiller fired back at the complaints in an email obtained by 9to5Mac, insisting that scratch marks on aluminum is “normal” for “any aluminum product.” The full email exchange follows below.

It would appear that a recall won’t be happening any time soon. Along with the scratches and scuffing, BGR reported that certain iPhone 5 models also have a “light leak” problem.


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