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Feds launch Carrier IQ investigation

Updated 4 years ago

Federal investigators have launched a probe in order to examine Carrier IQ’s smartphone software, which tracks a range of activity and sends certain data to wireless carriers without users’ knowledge. Carrier IQ executives met with officials from both the Federal Trade Commission and the Federal Communications Commuission on Tuesday, The Washington Post reports. “We are complying with all investigations at this time as we have nothing to hide,” said Carrier IQ representative Mira Woods. “We have been completely transparent through this process.” Read on for more.

Security researcher Trevor Eckhart recently pulled Carrier IQ back into the spotlight after the firm’s software first ruffled feathers back in September. Carrier IQ says its software “collects enough information to understand the customer experience with devices on our network and how to devise solutions to use and connection problems,” but Eckhart shed light on the scope of data collected by Carrier IQ, which may include personal data, location data and even key strokes.

Allegations that the Federal Bureau of Investigation may also be using Carrier IQ software to spy on smartphone users arose on Tuesday when the FBI denied a Freedom of Information Act request for materials related to the Carrier IQ scandal. A number of manufacturers and carriers have commented on whether or not they use Carrier IQ software, but the statements have done little to calm a concerned public or prevent a new wave of lawsuits.


Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content.

Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment. His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.