htc-logo

HTC just let us know that their team has been able to replicate the browser privacy issue we posted about a couple of days ago. Here’s the official statement:

HTC has identified the root cause of the DROID Incredible not deleting web page thumbnails after a factory reset, and is creating an update which will eliminate this issue. This will be distributed through a software maintenance release that will be pushed to devices in the near future. Until this time, consumers who wish to manually delete these thumbnails can do so by following these steps:

1) Go to the “Settings” menu

2) Select “SD Card and Phone Storage”

3) Select “Format Phone Storage”

*NOTE* This will delete all files in internal storage, including music and image files. So these files should be backed up before taking these steps.

Other Android devices with HTC Sense, like the DROID Eris, save these thumbnails to the SD card, instead of internal memory, so users can easily keep this information from being shared simply by removing the SD card from their device before trading in the device, sending in for repair, etc.

Since the Incredible memory is built in, it makes sense that this would happen, but it should be all good in no time.

Jonathan Geller is the founder of Boy Genius Report, now known as BGR, and one of the biggest tech & mobile destinations in the world. BGR was acquired by leading digital media company PMC in April 2010 and Jonathan is President and Editor-in-chief of BGR Media, LLC. Jonathan was named to Forbes' coveted 30 under 30 list in 2016, and frequently appears as a commentator on news channels such as CNBC, Fox News, ABC News and Bloomberg.