When T-Mobile closed its call centers, it shipped U.S. jobs overseas

T-Mobile Layoffs 2012

T-Mobile (DTE) in March revealed plans to lay off 5% of its workforce and close seven call-centers in an attempt to restructure the company and reduce costs. The U.S. Labor Department recently found that the troubled wireless provider moved jobs overseas after it closed local call-centers and laid off thousands of U.S. employees, Bloomberg reports. “The workers’ firm has acquired from a foreign country services like or directly competitive with services supplied by the workers which contributed importantly to worker group separations at T-Mobile USA,” the Department said in a decision posted on its website, concluding that the laid off workers were entitled to apply for government assistance. David Henderson, a spokesman for T-Mobile USA, said the company was “surprised” by the Labor Department’s decision “because the facts provided did not support that the work done by these employees was sent offshore,” adding that the company “has long had and does utilize service partners both within the U.S. and in other countries.”

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