BGR Breaks It Down: How to shop for a new phone

By Staff on Feb 1, 2010 at 11:10 AM

Featured February 1, 2010 at 11:10 AM

Guest post by a “connect” in the wireless industry.

Absolutely dread going to your location wireless provider’s store and having to be social? If it’s one of your worst nightmares, hopefully this will help you change that. Here are a few tips that might help you get a better deal on a phone and keep the hurt off your wallet. After all, if you’re like us… you’ll be buying a new phone every 6 months anyways.

Do:

Buy at the end of the month or during bad weather. It’s funny, but the best time to buy a phone is at the end of the month. Every store has a quota to hit and the sales reps are a lot more tempted to make a good deal if it’s the end of the month. They’ll most likely be offering better discounts to try and get those final sales for their quota. Also, on days when the weather is really bad, the store has probably been slow most of the day and the reps are bored. We’re not kidding. They’ll want to talk to you and want to sell you something. The sales reps have probably made nothing in terms of money for that day and they’ll be eager to try and make a deal for you.

Take the features:

Use them as a bargaining tool. This is a great way to get extra discounts or deals on a phone. Tell the rep you’ll sign up for the data plan (if not already required based on the phone like a smartphone) plus insurance and other extra features if they’ll cut you a small deal on the equipment. ARPU (Average Revenue Per Unit) is always a huge goal for managers and employees, and it adds a large amount to our commission check. You can always take these features off (if they’re not contracted like the smartphone data plans) if you don’t use them. Just know that most wireless carriers require features to be active for a certain amount of time or else the representative won’t get the commission from it.

Also, try to find a rep that is passionate. It might seem like common sense, but we can’t tell you how many people just enter the store and mosey on over to any boring dope and expect greatness. Look for a rep that looks happy to be there. That rep will most likely be an upfront person and be detailed on equipment and plan pricing. If the rep is trained well enough, he or she will know about other carrier’s pricing and plans as well, making this much easier on you.

Ask the representative to be blunt and honest — telling your rep from the get-go to be straightforward and to-the-point will save both of you a lot of trouble. They’ll get the job done faster and you’ll get the info you’re asking for without all the corporate mumbo-jumbo that they’re supposed to shove in your head.

Plus, if you don’t already have a phone in mind, ask the representative what phone they use. If they’re carrying it, it’s most likely a decent phone. Most likely.

Sales reps can usually budge on the equipment pricing, accessories, or waiving activation fees depending on whether you’re at a corporate store or an indirect dealer. But something they can’t do is budge on the plan pricing; that’s something no one can adjust — only the retention department over the phone can.

If you see a better price at another store or online, ask for a price match. This requires a print out of the ad that you saw, but you’d be surprised how many people don’t care, or don’t come prepared. Corporate stores can only price match in this fashion, too. Buying at a corporate store versus a 3rd party store (Costco, Sam’s Club, Radio Shack) has its benefits such as better trained employees and usually original/more encompassing warranties.

Don’t:

Don’t threaten to leave your carrier if the representatives you’re talking to don’t give you a good deal. Sales reps know your contract length and they know you aren’t going to pay that $200 ETF to get little Timmy off your plan and into an iPhone because they won’t give you $50 off that dumbphone he wants. Things like telling them that you’ve been with them for 10+ years and you deserve 5 BlackBerry Bolds for free will only frustrate the poor guy. When it comes to equipment cost, the amount of years you’ve been with a carrier as a customer doesn’t mean too much. Also don’t say that you’ll get a better deal by switching from x-carrier to y-carrier if you don’t know for sure if it’s exactly true. A good rep knows when a customer is lying and they’ll pretty much be done trying to work with you at that point.

Remember to play it smart. Don’t try and ask for a smartphone without a data plan. That’s like buying a brand new BMW and not wanting to put premium gas in it. The reps most likely can’t make that happen due to restrictions with the way those plans work. Also never ask to speak to the manager while negotiating for a better deal. You’re undermining the representative and are only going to annoy the manager.

Upgrades (phone discounts you get when extending your current contract with your existing carrier) mean pretty little to the sales reps in terms of commission. The rep doesn’t make much on these kinds of contracts and if you’re going to give them a really hard time about pricing, they’ll either pass you to another rep or put 0% effort into trying to help you out.

Tips from reps we know:

“I’ve had high maintenance customers bring a store employee coffee or thank you card after working really hard for them. Doing even the smallest things like that will get us to do pretty much anything you want in the future or fix any problem you might have down the road.”
“Reps work on commission; it’s how they pay their bills, feed their kids, and pretty much survive. It’s really aggravating when you spend 45 minutes in the store talking to us about plans and pricing and then come back the next day to sign up with our co-worker on our day off.”
“Reps are people too. We have our good and our bad days. Act like a decent human being and you’ll be treated with the same respect.”

All in all, pretty standard stuff though like we said, you’d be surprised how many people don’t really get the big picture. Hopefully this makes shopping for a new phone, wireless plan, and even carrier a little easier on you the next time around!

While this post tried to encompass all wireless carriers in the U.S., some have different policies and practices and it’s best to visit their respective website to learn about plan/feature requirements, and any sales/rebates they have available before you go to the store.

Tags:: AT&T, Billing, Deals, Features, Plans, Rebates, Shopping, Sprint, T-Mobile, Verizon Wireless

193 Comments

Kid Outhouse

Yes, lets all shop at BestBuy for our phones, and dont forget Walmart for everything else. After all, thats where we can save a FUCKING NICKEL ON OUR SHIT! And then eventually of course, we will ALL be WORKING at Bestbuy and Walmart and making $7 an hour (like the guy who sold us that phone), and our economy will be in an even more shit-stained fuckhole then it is now! Thank you very much JEW america!
TmoBin

Being an experienced wireless sales rep, there are lots of factors that were excluded from this article. Keep in mind, I have 7+ years experience and have worked with all 4 Tier1 carriers.

“Buying at a corporate store versus a 3rd party store (Costco, Sam’s Club, Radio Shack) has its benefits such as better trained employees and usually original/more encompassing warranties.”
False.

Buying at an indirect dealer is usually beneficial to the consumer. First off, since the dealerships get huge activation commissions, they offer WAY better pricing to begin with. Go to Sam’s Club or Radioshack and compare their prices with corporate pricing if you wanna see for yourself. Also, corporate stores don’t exactly have “better trained employees.” I’ve secret shopped plenty of corporate stores and found that most of the reps are brainwashed and don’t know a thing about the wireless industry itself; Only that their carrier is better than everyone else’s. The ones that actually do know something usually worked indirect previously.

The reason indirects have more informed reps is that they HAVE to know more to compete with corporate stores. The fact that they’re not corporate turns many customers off. I personally received rigorous training on products and services offered by EVERY carrier and the advantages and disadvantages of them. You go to a corporate store and they will “trash talk” their competition, which is not only ignorant, but unprofessional. As much as it’s against sales in general, I’ve turned away customers because i found that they were not qualified for the carrier(s) that we carried.

Also, most dealers get their phones from their specific carrier, so their warranty is identical and can be claimed through customer care. Hell, my stores made the call for the customer to provide service excellence. The only phones that won’t have the full 12 month warranty are special cases(ie. unlocked iphones and overseas phones).

All in all, you just have to know who you’re dealing with. If the reps and managers seem shady, DON’T GO THERE.

“Buy at the end of the month or during bad weather.”

As much as I’d like to believe this, i’m gonna have to disagree. By the end of the month, most stores will have hit their quota already and use that as an excuse to close the sale. If they HAVEN’T hit their quota by then, it’s probably not a store you want to do business with anyway. Stores that don’t hit quotas also don’t stay open very long. The “special” deals that they offer you are nothing but the normal deals with maybe a $1 car charger thrown in.

“Don’t threaten to leave your carrier if the representatives you’re talking to don’t give you a good deal.”

ALWAYS THREATEN TO LEAVE YOUR CARRIER.
An experienced sales rep won’t feel threatened or frustrated by this. If it’s a store that you’ve been going to for years, they will definitely sympathize with you. If it’s a store you’ve never been to, and they DO get offended, you’re probably working with the wrong person. I’ve gotten credits put on accounts and even ETF’s waived for unsatisfied customers. Be honest and truthful of how you feel without overstepping boundaries. Remember, your frustration is with the carrier, not the sales rep. Yell at a rep and they definitely won’t help, but be calm and sincere and they’ll do everything they can.

Not just that, keep in mind that phones are expensive. Weigh your options and choose what’s best. Outright pricing(without a contract) on phones may be very expensive. However, when you sign a new contract with another carrier, you get a huge discount. For example, if you broke your blackberry and don’t have insurance, it’ll cost you close to $500 to replace with a new one, OR $200 to cancel and $150 with a new carrier(i’ve sold these for $50 and less at third party retailers). Once again, be honest with your carrier and rep and they’ll be more willing to work with you.

epik

I disagree with some of your statements.

I have similar experience in about the same amount of time.

Your original argument is a little fragmented, so I will do my best to address your major points in good order.

First, you disagreed with the notion that corporate employees are better trained than indirect representatives. I think that an outright “FALSE” is a little strong here.

As a corporate employee, I’ve been to trainings where there are indirect representatives at the same table with the same trainer, though that doesn’t happen very often. However, I know that indirect employees often have the same or similar trainings from the same trainers. But I do know from friend who work in the training department that they often see indirect reps when they’re first hired, and rarely again after that. Corporate employees are sent to trainings almost monthly, and always have in-store computer-based trainings when there are no in-person trainings to complete. Many indirect companies take over training after the initial hire, and at best, they don’t train as extensively as the corporate entity will.

I have found that some indirect companies do an excellent job of training their employees, and some do not. A customer likely has no way of determining which company trains their employees better, aside from comparing in-store experiences. The original article might have been eluding to this, but you and I may never know what the original author meant by this because that statement was as direct as your “FALSE.” I believe that in reality, the answer is much more complex than any of us are expressing.

However, addressing your point that indirect retailers “offer WAY better pricing to begin with,” I have seen many instances in my seven years of indirect dealers both undercutting the corporate prices as well as inflating it. I remember a customer some years back who bought an LG VX-3300 for Verizon for $80 from a regional indirect chain when the corporate stores sold them for $20 just last week I saw a large indirect chain – a “premium retailer” for Verizon – selling the LG env 3 for $100, when Verizon corporate stores have been selling the same model for $30 and $50 lately. When I asked one of my contacts in the indirect supply and service part of Verizon why the big difference, he stated that often indirect retailers contracted for certain phones when the prices were higher, necessitating a higher shelf price, but also depending on the company’s sales they can elect to inflate the price on a more desirable phone to make a little extra money. While I’ve seen indirect retailers selling the same phones for less in all my years in the industry, I’ve also seen them sell phones for more, and more often than not, they sell the phones for the same price as the corporate locations. One source doesn’t trump the other each and every time. Your statement seems to imply that the corporate stores are always higher than the indirect retailer, when I can shop a dozen stores in my own area and find that to not be true. I would say that the indirect retailers are definitely a lot more flexible than corporate stores, so if there IS a lower price to be paid, you might find it there more often than at the corporate location.

Your statement that “the reason indirects have more informed reps is that they HAVE to know more to compete with corporate stores” is very interesting to me. I’ve spoken to many sales reps in our corporate stores who feel the same way. They also don’t trash talk very often, and lately have felt a little confused as to how to address the recent “map for that” commercials, as they’ve spent some years avoiding trash talk and similar rhetoric. I, myself, remember my training from some years ago where it was emphasized that we should be selling the eggs in our own basket rather than talking about how bad the other guys’ eggs are.

Your statement about the warranties being the same is, as far as I know, completely correct. I’m not sure where the original author has seen otherwise.

Your statement that “If the reps and managers seem shady, DON’T GO THERE,” is entirely true of any organization. However, I would like to make a point about a certain regional indirect chain in my own area. On several occasions over the past year, I’ve seen indirect stores selling used phones (previously sold and returned) with two year contracts attached to them. I’ve been told that it is within their contract to do so, but I find the practice dishonest and misleading, mostly because they customer walks out of their store unaware that someone else had and used their phone previously and returned it. A corporate store with any carrier is less likely to do this, and the ones that I am aware of would never do this. First, as a customer, I want to buy an unused, brand-new phone, and should never buy a previously used and returned phone without disclosure and without some reduction in cost at the point of sale. Secondly, I know from my interactions with these phones that the warranties are technically null and void, and the computer systems treat it as such. I have to go above and beyond to honor the original warranty on these phones when I technically shouldn’t. I’m simply covering the actions of shady indirect retailers, and I have big issues with that. That having been said, I know that there are good and reputable indirect stores out there. I just wish there were more of them than the less than reputable ones that I often deal with through escalations.

I disagree with your disagreement that stores should have hit their quota by the end of the month, and those that do not stay open long. This may be true of indirect locations, for all I know. I can, however, tell you that my own corporate store has hit quota once in the last three years. It’s first year, it hit and exceeded the quota set by corporate every month. Since then, the quota has been inflated and challenging. We are the main store for the area, and we draw customers from three states. We help an average of 300 customer a day. We have more staff to handle our traffic than three other local corporate stores’ combined staffs. I have reps who consistently meet and exceed their quotas. I also have reps who don’t, and the store itself hasn’t hit it (save the one month) in over three years. We do well in every other category. We’re not chastised or let go for this performance. It is what it is. I don’t agree with your statements concerning quota by the end of the month.

In out store, it’s actually better to ask for exceptions in the first few days of the month. We have a budgeted amount of “leeway” that we’re given to close sales, and at the beginning of the month we haven’t really scratched into it yet, AND if we do we have a whole month to accommodate extra subsidies. By the end of the month we’ve used up our “exception” money and can’t make deals happen. In this regard, I find cause to disagree with the original author. I understand the notion that the end of the month is a good time, because it has been before. If I have a rep who needs one more add to hit quota or an accelerator on his or her commissions, I’ll try to make it happen, as long as I’m not going over my own budget. But this is no longer a “rule” in many corporate stores.

And my last point concerns your statement that one should “ALWAYS THREATEN TO LEAVE YOUR CARRIER.” It’s been my experience as an employee of many companies in this industry, as well as a customer of wireless and other contract-oriented industries, that this is a gross misstatement. I agree with you that a good and experienced rep will know how to react correctly this this kind of action. Where my opinion is different, however, is that few customers know how to properly and effectively use this technique. It’s usually used as a strong-arm tactic thrown out to get a reaction from someone who (nine times out of ten) has no ability to accommodate your wishes anyway. Why threaten to leave a company when the rep you’re talking to has no authority to change anything or address your issues? I recently had someone who wanted us to add a sixth line to his family share program, and threatened to cancel off of his lines if we didn’t make it happen. The maximum number of lines on a family share program (not the entire account, but the share program itself) is five lines. It’s been that way for a decade. There’s no one I know of from the bottom to the top who can overcome a system limitation that applies to over 80 million customers. I’m unable to make the computer create one exception out of 80 million rules, and lying to a customer serves me no purpose. And so, the termination threat is made.

Now, if we’re talking about a $50 discount or credit, I can make something like that happen. The problem is, many customers feel it necessary to throw out the “I’ll cancel my account” for something that no one can have any effect on. Worse still, they throw it out for the littlest things, too. How is anyone supposed to take a customer serious when a customer threatens to leave over the lack of a phone model, because they knowingly broke their own phone, or their kid went hog wild and bought ringtones and “Babes in Bikinis?”

And as I already mentioned, telling the person helping you that you’re going to terminate your lines does no good when you’re talking to someone who can’t even terminate your lines without turning that over to a manager. Throwing this little gem out at most company reps will get you no respect, no assistance, and nowhere in most situations.

“ALWAYS THREATEN TO LEAVE YOUR CARRIER” is, quite frankly, the most inane suggestion I’ve ever heard as well as the worst part of your entire remark.

That aside, I appreciate your remarks and your willingness to read my responses.

JS

I enjoyed reading that Epik. Thanks for the post!
TmoBin

Very nice breakdown of my post. I wasn’t really trying to point fingers saying Corp reps are all bad. It really does come down to the individual and their responsibility to serve the customer. There are lots of policies that are misunderstood in the indirect world and I was mainly trying to clear up those misconceptions.

BubbaG

@REKIN,

okay, so because this guy jocked you out of 36 dollars you stole his personal belongings and, like a dick, sold them on eBay. good job there, for being a bigger douchebag than he was.

Posted from BGR Mobile (iPhone).

REKIN

Not $36.
2 activations $70
2 phones that were supposed to be free $200
TOTAL = $270

In the end. All that stuff did end up free for me and the asshole got to keep his commission too. LOL!

http://(null) phillyslickster

Being in wireless sales myself, corporate and indirect. Yet, most of my experience has been with corporate. I do find wireless sales reps and even managers with a lack of knowledge with the corporate national carriers, as well as indirect carriers. Like with any job, I truly believe that it depends on one’s passion for their job and to do it effectively whether you’re in wireless sales, car sales, etc. The sales rep must not only learn his/her product but the product of the competition. Go out an test the competition’s product to see if their claims are justified. It is hard to sell a product and be unaware what your product does let alone the competition’s product. I use various products from the wireless carrier, so that when a customer comes in to ask me a question that I can be informative.

Posted from BGR Mobile (iPhone).
mrteeth

I was frusterated with t-mobile and their poor customer service I was getting and told them I would cancel if try didn’t hook me up with something,and they refused to help me out with anything so I canceled and went with AT
Angus188

I have always had great service from my T-Mobile reps at a company store. When I signed with after being with Sprint fpr 12 years!) i did get 4 Blackberry Curves, T-Mo @ Home router plus 2 V-Tech phones and a Sidekick for free, activation was waived and I get a 10% monthly discount.

HOW DID YOU DO THAT?

I shopped very carefully for about 3 weeks … I brought in a printout of an offer from WireFly and Sam’s … it was the 3rd week in the month … and I finished the transaction in 30 minutes including porting my numbers from Sprint and AT&T!

AMAZING!

That was 2 years ago and we are still very happy with the service, coverage and the T-M personal.

Plus as we travel to South America and Europe the Service Department unlocked out Blackberries for free 90 days after we started the contract so we could use local SIM cards at our destination.

TmoBin

Although i’m no longer a 3rd party T-Mo dealer, i must say i’ve always enjoyed working with them. They have THE best customer service reps i’ve ever had to deal with. Wish i could say the same about the other 3 tier 1′s.. Enjoy their superior service excellence

REKIN

Customer service already got me nowhere and directed me to the store to talk to the rep.
After the rep did nothing for me but lie to me and take my money, I felt it was necessary to recoup my losses.
Just “doing business” that’s all.
What? I was wrong for doing that? Doing to him what he did to me?
Kurt

As an indirect agent working for Verizon, I can attest that the majority of this article is true. I will say, however, that as an indirect agent (ma and pa owned, Verizon lets us sell for them) we don’t have quotas of ANY type, so coming in at the end of the month is irrelevant. We do have numbers that they like us to make/maintain, but if we don’t make them, we don’t suffer for it (more than usual). Snowdays are good to come in, because no one comes in then! And usually (at least with me) we come down on equipment pricing if you purchase multiple items!

and yhea, I’ve seen some SHADY indirects. Indirects who take the rebate from the customer when they purchase, and charge the customer anyway for that rebate. The best remedy for this is to a)just shop with my store, Superior Wireless in Dutchess County, NY, or b)be as educated as possible. Most indirects, if they want to remain competitive, will match VZWs’ online pricing.

@Epik: YES! Well said, sir.

Kurt

allow me to addend. SOME of it is true.

Maniac

Nameless is a real piece of shit. Total gizz rag of a human being. someone should get the sweaty cock out of his mouth cuz hes talking mierda
Mike

So I read this, and all I wanna do is stand up and clap. When I read the headline to this article, I thought this was gonna be a “Dummie’s Guide to Suckering Your Salesman” type thing, where you tried to tell customers how to swindle someone into lower pricing. For once, someone is actually giving advice with the salespeople in mind. I have been in this game (Area Manager/indirect – Store Mngr/Corporate) for 5 years, and I agree with 98% of what was said. The only thing I disagree with is the “upgrades don’t mean much” comment. As far as commission goes, you’re right, not much. But upgrades can be the difference between keeping your job or gettin whacked in slow months. So here at my store, I am just as likely to cut a deal on an upgrade than I am a new line. But other than that, KUDOS on the well written article, BGR!
ash

As a previous manager of a wireless carrier I can say all the above rules for do’s and dont’s are completely true and should be a customers guide! Before the end of the month or slow days managers and reps are trying to hit daily/monthly quotas and are way more willing to cut a deal with you. As for the dont’s I cant even tell you how many times I have had customers say they will switch carriers because we couldnt take off 50 dollars, or say that because they had been customer’s for years deserved free phones…my response and any stores response is Good luck to you on that one… we know what we can and cant do for you and simply there are some things that can not be done so yes some deals will be there they are most likely on less expensive phones, and are more likely to be on new phone lines as these pay the most commission for reps. The best advice I can give a customer is do ur research on online pricing as they differ from store to online for every carrier and use this as a barganing point for ur phone, the rep will know you know what your talking about and will not try and cut you a pointless deal to add more features to your phone and are more likely to match online pricing to meet quota.
StevenGlansburg

hey quick update… there is no iphone on verizon nor is it planned at this point in time
MagiK

Don’t give no mercy to CORE store. Only to the reps cause they are under scrutiny by management( don’t be nice to them either, if they won’t do anything climb the ladder and ask for the area manager; cause they will buckle. If that doesn’t work call Customer Service and they will override their decision ) and reps are under insanely amount of expectations. If you can and able to jack any deal from any CORE store DO IT.. Cause they don’t really care about you as a customer UNLESS you are a High tiered customer with everything on your plan. Normal users forget it you’re cannon fodder. Remember if you leave, you will end up coming back in 2 years or less and guess what? That’s another payout to the store bonus.
LD

REDKIN AND NAMELESS YOUR BOTH OBVIOUS IDIOTS AND IM SURE BOTH JANITORS CLEAN UP IN THE BOYS ROOM HAHA YOU SHOULD GET REAL JOBS
Ben

I work for a major Canadian Telcom, at an indirect dealer store. To be honest, this article is pretty much dead on except for the ability to drop the prices of phones. Not true, at all. We get major crap for offering anything but what the price is set as, usually it comes out of our pockets.
Vernon

One huge pice of advice that was absolutely overlooked is simply this, RESEARCH! Know what kind of phone you want or what features you want your phone to excel at and then research what is available out there. What I mean is go in informed, if you want to stay with your carrier or switch carriers, know all available phones that best suit your wants, needs, demands and cannot live-withouts. The best place I have found online that you can do this free of charge is the website gsmarena.com. They have a spec sheet for almost all phones available, how much they should cost you, what bands operate on, etc., etc. Stop being stupid consumers is the advice I give all my friends and family every year and every year they all whine and bitch about how they dislike their phones, how they wish this, blah blah blah. I have not had a complaint in years because I always get the phone I want. And most importantly, do not be averse to buying your phone outright from the manufacturer or from a reseller such as ebay or amazon. Unlocked phones are allowed on all carriers as long as they will work on their frequencies.
GeneralZod

I have never seen one intelligent post from you. Why are you here? You need a lesson in how to act with some dignity. Go away already the Internet will be better off without you. You IDIOT!!!!
Alex

Why hasn’t this person been banned yet?
Tyler Kapke

FUCK YOU IF YOU DONT LIKE IT GET OUT!!!
Mike2128

True. Generally, though, as far as I know, available for (x carrier) service is understood to mean that it’s going to x carrier. Distribution channel aside.
Jim

In that case, no carrier “has” the Nexus One…it’s just serviced through their company.
Jim

But thats the only reason Sprint can give those types of plans. They’re broke and they need the cash. It’s not sustainable in the long term. Sure VZW and AT&T could give them, but they would lose soo much money in the process that it wouldn’t be good for anyone.
GeneralZod

Just what I expected…you didn’t disappoint.
Mike2128

and make a shockingly disproportionate amount of money for it. I love my job.
Giorgio

It’s actually a great post college career. Not too many other places you can go and start off making $50-$60K a year.
Alex

…my point exactly.
Mrwirez

God.. are you annoying..
Jim

Says who? iPhone fanboys? Personally I love my Droid. I’ve had an iPhone in the past and I left AT&T for the Droid. It’s actually faster than my iPhone ever was, but maybe that has more to do with where I live. Also I like the option of having my slider keyboard. If I didn’t want something clunky I woulda gotten the Eris.
Sean

Are you really a female? Send pics. I bet you’re sexy! I want to make out with you.
DuDe254

Also let it be know that it looks like an old catchers mit
Sean

As long as you do it on my chest, we’re good to go!
LaToya’s UNUSUALLY large thick Bush

I H8 You.. Digital Ghetto Whore
Tyler Kapke

I just reported you to The Boy Genuis to ban you.
Mikee

Why does that distinction even make a difference? Will the phone work on Verizon? Awesome, that’s all he cares about. The location of purchase is irrelevant.
Mrwirez

Bwahahahaha. are you mad at me? lmao! You have 10 post’s on here, not one means anything. Cursing generally shows lack of intelligence.. Go for it.. 3,2,1
Sean

Will you marry me?
Giorgio

Being a sales rep is just an entry level position. If you love the industry like I do, you use the company your with to pay for a majority of your MBA (which I did), elevate yourself from within the company and decide what you’d like to do from there. When I was at Verizon I started off making $60-$70K as a store rep, went diagonally into the B2B segment and after 4 years was making a modest 6 figure salary. I no longer work for them as I received a great offer from a smaller firm but I always know I can go back if I’d like.

All depends on the ambition and intelligence of the person.
Giorgio

… and who you know.
StevenGlansburg

it’s funny…a guy pretending to be a chick online actually admitting he takes it in the ass from another guy. This is classic.
JakeMG

When are you going to learn? If you stop feeding the trolls, the go away. Just ignore her and don’t respond to her posts. She’ll eventually give up and go somewhere else.
Tyler Kapke

How about you watch your mouth. There kids who read these posts!!!
George

,bitch
Ayon

I agree. My problem with the “I’m Owed” attitude is when I have a customer come in, I show them all their options and prices, and they use it as a haggling tool. Im fine with doing upgrades, it makes me money like everyone else and I believe in every little bit helps, its just when they walk in and demand our $600 phone for nothing. A particular line I hate is “Ive been with X for 8 years now, I KNOW you can do better”.
Ayon

Ha! Yeah, or they are just so hopelessly confused about how the world works its scary. My personal favorite was a customer came in in October, turned down a buy one get one offer and just got one phone. Then came back in in March and wanted their free phone. When we informed them thats not how it works they gave the standard “Im turning you into the BBB!”
rdubmu

Miguel, are you always a Douche?
Mr. Hyde

that is not really true. Their are no additional cost of fees when buying from an inderect dealer. The discount off the phone is often substancially more than $25 as well. The secondary contract is only for 4 months and it only serves to protect the dealer from the discount on the handset. Most times the phones are 50-100 dollars less at an indirect dealer per phone. So if you were getting a family plan, ie multiple lines, you’re talking 100+ dollars less
StevenGlansburg

the iphone is not coming to Verizon.. just an FYI
Giorgio

Agreed….

« Previous 1 2 3 4

BGR Breaks It Down: How to shop for a new phone

Hubs

Apple

Android

Mobile

Business

Related Articles

Hubs

Apple

Android

Mobile

Business