Big Brother is watching you, and so it seems are many customer service agents you chat with online. Apparently, they can see what you type in real time — everything you type, every >>
Customer Service News
You’ve got a secret score that affects how customer service treats your call
Peter Fader is a marketing professor at the University of Pennsylvania’s Wharton School whose idea of customer service might strike some people as rather cold. “Not all customers,” he told The Wall Street >>
BBB: AT&T has lowest complaint rate among major carriers, T-Mobile highest
Among the top-four nationwide carriers in the United States, AT&T has managed the lowest ratio of Better Business Bureau complaints to customers over the past three years. Earlier this month, the BBB published data >>
Dell considering using Google+ Hangouts for customer support
Michael Dell is toying with the idea of using Google+ Hangouts for Dell’s customer support. The service allows users to initiate a video chat session with multiple people inside their Google+ circles. “I >>
AT&T responds to Consumer Reports beating, cites A+ rating from BBB
AT&T was dragged over the coals yesterday following the revelation that Consumer Reports readers think AT&T is the worst carrier in the U.S. The bruised carrier issued a statement shortly after Consumer Reports’ >>
T-Mobile USA rated best in customer service
If there’s one thing T-Mobile USA is known for, it’s solid customer service. J.D. Power and Associates found this out as well, as they have just announced that T-Mobile USA is the sole >>
