That customer service agent you’re chatting with might be watching you type in real time
Big Brother is watching you, and so it seems are many customer service agents you chat with online. Apparently, they can see what you type …
Customer Service
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Amazon receives high marks for customer service while Zappos falls in 2011
Amazon received the highest customer service ratings of any retailer in 2011 according to the NRF Foundations Customers’ Choice survey. The survey, which asked more than …
BBB: AT&T has lowest complaint rate among major carriers, T-Mobile highest
Among the top-four nationwide carriers in the United States, AT&T has managed the lowest ratio of Better Business Bureau complaints to customers over the past …
Dell considering using Google+ Hangouts for customer support
Michael Dell is toying with the idea of using Google+ Hangouts for Dell’s customer support. The service allows users to initiate a video chat session …
No iPhone 5 this summer according to AT&T rep
Customer service representatives, while often very helpful, are rarely solid sources for unannounced information. At the same time, there have been cases in the past …
FastCustomer puts waiting on hold, on hold
Among the more aggravating predicaments gadget fans often find themselves in are the scenarios where devices break or accounts get over-billed and phone calls to customer service must be …
AT&T responds to Consumer Reports beating, cites A+ rating from BBB
AT&T was dragged over the coals yesterday following the revelation that Consumer Reports readers think AT&T is the worst carrier in the U.S. The bruised …
T-Mobile USA rated best in customer service
If there’s one thing T-Mobile USA is known for, it’s solid customer service. J.D. Power and Associates found this out as well, as they have …
Fonolo: A Chainsaw for Phone Trees
Now this is a service we can get behind! Fonolo serves one purpose and one purpose alone: Kill phone trees. If you’re not familiar with …
