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FastCustomer puts waiting on hold, on hold

Zach Epstein
March 4th, 2011 at 7:01 AM

Among the more aggravating predicaments gadget fans often find themselves in are the scenarios where devices break or accounts get over-billed and phone calls to customer service must be made. The only sure way to make these situations even more aggravating, of course, is to navigate through a maze of key-presses and then sit on hold for 13 minutes before a call is finally connected. Thankfully, services like FastCustomer look to ease the tension a bit by waiting on hold in place of the user and then and connecting the call only once an operator has picked up the phone. Companies like Fonolo have been trying to tackle the same problem for quite some time, but no other service offers the simple UI and the smooth user experience FastCustomer affords — input the name of the company you want to reach, key in your phone number, then sit back while the magic happens. FastCustomer’s Web-based service is completely free for the time being, and it has an app in Apple’s App Store for $0.99. The company is also looking to connect with an Android developer to build a Google-friendly app, but no word on a time line. Hit the break for a video explaining how FastCustomer works.

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Zach Epstein

Zach Epstein has worked in and around ICT for more than 15 years, first in marketing and business development with two private telcos, then as a writer and editor covering business news, consumer electronics and telecommunications. Zach’s work has been quoted by countless top news publications in the US and around the world. He was also recently named one of the world's top-10 “power mobile influencers” by Forbes, as well as one of Inc. Magazine's top-30 Internet of Things experts.




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