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FastCustomer puts waiting on hold, on hold

Updated Dec 19th, 2018 7:05PM EST

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Among the more aggravating predicaments gadget fans often find themselves in are the scenarios where devices break or accounts get over-billed and phone calls to customer service must be made. The only sure way to make these situations even more aggravating, of course, is to navigate through a maze of key-presses and then sit on hold for 13 minutes before a call is finally connected. Thankfully, services like FastCustomer look to ease the tension a bit by waiting on hold in place of the user and then and connecting the call only once an operator has picked up the phone. Companies like Fonolo have been trying to tackle the same problem for quite some time, but no other service offers the simple UI and the smooth user experience FastCustomer affords — input the name of the company you want to reach, key in your phone number, then sit back while the magic happens. FastCustomer’s Web-based service is completely free for the time being, and it has an app in Apple’s App Store for $0.99. The company is also looking to connect with an Android developer to build a Google-friendly app, but no word on a time line. Hit the break for a video explaining how FastCustomer works.


Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.