Is Comcast lying about its Internet speeds to prevent service cancellations?
Comcast’s customer care cancellation call crisis continues with a new episode, as IBTimes took a closer look at the claims made during that customer service …
Comcast
This is how Comcast explains its awful customer care
A call to Comcast’s customer service last week went viral, as a customer who also happens to be a well-known tech blogger recorded the call with …
This is what AT&T, Verizon and Comcast told the FCC about net neutrality
After a last minute extension last week, the FCC has finally stopped taking comments regarding the controversial net neutrality proposal. We don’t know what effect over …
Believe it or not, there are 5 companies with worse customer service than Comcast
Comcast may be one of the two most hated companies in America, and it may have terrible customer service according to most accounts, but it turns …
Comcast employees explain why their customer service is so terrible
How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are …
A crazy idea for helping Comcast keep customers: Provide good service
By now, you’ve probably heard the ridiculous phone call between former Engadget editor-in-chief Ryan Block and a Comcast representative who refused to let him unsubscribe to Comcast’s service …
Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel
Comcast didn’t earn its reputation as America’s Worst Company overnight — it took years and years of hard work. From offering customers ridiculously overpriced bundle packages, …
A step-by-step guide for telling the FCC how you feel about the Comcast-TWC merger
The Federal Communications Commission on Thursday opened up public comment on the proposed merger between Comcast and Time Warner Cable, which means that you have until …
The Comcast-TWC merger suffers its biggest blow yet
Is the tide starting to turn inexorably against the hugely unpopular proposed Comcast-TWC merger? The Los Angeles Times brings us word that satellite TV company …
Here’s our first hint that the Comcast-TWC merger could be in trouble
We haven’t really seen any indication yet on how the Federal Communications Commission feels about the proposed merger between Comcast and Time Warner Cable, but …
Newly exposed emails reveal Comcast execs are disturbingly cozy with DOJ antitrust officials
Want to know why Comcast’s merger with Time Warner Cable has any chance of passing despite huge opposition from even the company’s own customers, look …
TWC customers are begging the government to kill the Comcast merger
What does it say about Comcast and Time Warner Cable that some of the people most opposed to their merger are those who know them …
Former FCC Commissioner: ‘We should be ashamed’ of the current state of U.S. broadband
Former FCC Commissioner Michael Copps is not happy with the current state of U.S. broadband service under the watch of former top cable lobbyist and current …
Here are all the lucky places where Comcast is testing home broadband caps
You know how much you love your Comcast service? Well then just wait until you start getting hit with overage fees for using it too …
Comcast is turning your home routers into public Wi-Fi hotspots – here’s how to disable them
Comcast has a brand new feature for its Internet subscribers called Xfinity Wi-Fi, but it’s going about it the wrong way, likely making even more …
Over half of cable subscribers would ditch their providers if they had a choice
It’s not hard to figure out why cord cutting has become a popular phenomenon: consumers hate their cable providers. Not all of them, of course, …
This one story illustrates why everyone hates Comcast
Comcast CEO Brian Roberts said last week that he and his team “don’t wake up everyday and go to work and say we want to …
Google’s new Quality Report will tell you how amazing (or awful) your ISP is
Earlier this year, Google-owned YouTube began collecting a different type of data when serving videos to its users. Instead of focusing solely on data that …
Does the Comcast-TWC merger hinge on Comcast’s empty promise?
One of the more dubious arguments that Comcast has made in selling us on its merger with Time Warner Cable has been that the deal will be …
Comcast CEO has a ridiculous explanation for why everyone hates his company
Comcast CEO Brian Roberts faced some tough questions at Re/code’s big conference on Wednesday, as one audience member actually asked him why his company and …
Comcast to blitz DC with ‘one of the biggest lobbying teams ever’ to push TWC merger
The proposed Comcast-Time Warner Cable merger seems to be about as popular as a Godzilla-Mothra merger among consumers, especially since we learned earlier this week …
The one merger proposal that’s even worse than Comcast-TWC
Think the proposed Comcast-Time Warner Cable merger is a bad idea? Then just wait until you hear what UBS analyst John Hodulik has in mind. In …
Massive survey finds Comcast and TWC are the two most hated companies in America – period
The only consumer survey that matters has found that among all businesses across every industry, Comcast and Time Warner Cable are the two most hated companies …
Cable companies just had their best quarter since 2011
Cable companies are losing cable subscribers who have decided to cut the cord, but it now appears they are losing these customers at a much …
Why you’re going to absolutely hate Comcast’s data caps
If there’s one thing Comcast loves doing, it’s figuring out how to grab even more money from its subscribers. But Comcast has a problem: More …
Comcast’s latest gift to subscribers: Broadband caps for everyone
The confluence of two huge events in the world of tech — the Comcast-TWC merger and the potential death of net neutrality — might have even wider …
Another huge reason for cable companies to fear cord cutters
Pay TV companies hate cord cutters. The logic behind that hatred seems fairly obvious: pay TV packages are huge revenue generators for these giant companies, and …
Level 3 calls out Comcast, TWC and others for ‘deliberately harming’ their own broadband service
Level 3, a tier 1 Internet service provider based in Colorado, has called out Comcast, Charter, Time Warner Cable and other top U.S. ISPs for …
How Comcast gets whatever it wants despite being one of America’s most hated companies
Comcast may be one of the most hated companies in the United States, but it does have a lot of friends where it matters most: …
Study shows you’re probably not getting the broadband speeds you’re paying for
Broadband Internet service is still painfully expensive in the United States and to make matters worse, a new study shows that most American households aren’t getting the fast data …
