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Comcast is turning your home routers into public Wi-Fi hotspots – here’s how to disable them

June 11th, 2014 at 1:12 PM
How to Disable Comcast Xfinity Wi-Fi Hotspot

Comcast has a brand new feature for its Internet subscribers called Xfinity Wi-Fi, but it’s going about it the wrong way, likely making even more enemies in the process. SeattlePi reports that Comcast is turning some of the Wi-Fi routers placed in the homes of subscribers into a “massive public Wi-Fi hotspot network,” but it’s doing so without giving customers the opportunity to opt out before the service is rolled out.

In theory, Xfinity Wi-Fi sounds like a neat idea, as it can provide free Internet access to other Xfinity subscribers as long as they’re within reach of such an Xfinity Wi-Fi hotspot. Moreover, the extra load on the router does not affect the bandwidth of the customer who houses it, as the device creates two independent networks, one private, and one public, using additional bandwidth for the public one.

As such, any users on the public Xfinity Wi-Fi network will not slow down customers’ connections, according to the company.

Comcast apparently informed its subscribers about the move in the mail a few weeks ago, and then email notifications go out after the service is turned on for each user. The company on Tuesday turned 50,000 Comcast Internet customers into public Wi-Fi providers in Houston, with 100,000 more hotspots to be activated by the end of June.

Users only have the opportunity to disable the service after it’s activated. A Comcast FAQ section further details Xfinity Wi-Fi, while the following guide, as listed by SeattlePi, should help Comcast customers disable the new Xfinity Wi-Fi hotspot feature:

  • Log into your Comcast account page at customer.comcast.com.
  • Click on Users & Preferences.
  • Look for a heading on the page for “Service Address.” Below your address, click the link that reads “Manage Xfinity WiFi.”
  • Click the button for “Disable Xfinity Wifi Home Hotspot.”
  • Click Save

Chris Smith started writing about gadgets as a hobby, and before he knew it he was sharing his views on tech stuff with readers around the world. Whenever he's not writing about gadgets he miserably fails to stay away from them, although he desperately tries. But that's not necessarily a bad thing.




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