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Verizon Wireless intros Express Services for Android phones

Zach Epstein
October 18th, 2010 at 10:01 PM

Verizon Wireless today announced the imminent availability of a new set of account management tools for subscribers with Android handsets. The new tools, dubbed “Express Services”, give Android phone owners easy access to a variety of account-related information such as call logs, billing history and Friends & Family management. Express Services also allows users to quickly activate a new phone or even add a new line of service. John Stratton, executive vice president and chief operating officer for Verizon Wireless, had this to say:

Now, with one click, customers can use Express Services to select the transactions they want, with time-saving account management services that are simple to use and consistent across multiple touch points, empowering them to save time and control their wireless services, whenever and wherever they want.

Express Services will be delivered this week as an OTA update available across all current Android models. Hit the jump for the full press release.

Verizon Wireless “Express Services” Empower Customers To Manage Their Online Accounts

BASKING RIDGE, NJ — Beginning this week, Verizon Wireless customers will find it easier than ever to manage their accounts using enhanced Express Services. Express Services are Verizon Wireless’ easy-to-use tools that enable customers to quickly and conveniently manage their accounts at home or on the go.

Verizon Wireless customers using My Verizon (www.verizonwireless.com/myverizon) online or accessing My Verizon Mobile from any Android device will now see a list of frequent transactions involving their bills, their plans and their devices. In one click, customers can start to explore their account activity quickly and easily, and complete popular transactions, including viewing a bill, managing Friends & Family®, changing an address, adding a new line of service, or activating a new phone.

“Now, with one click, customers can use Express Services to select the transactions they want, with time-saving account management services that are simple to use and consistent across multiple touch points, empowering them to save time and control their wireless services, whenever and wherever they want,” said John Stratton, executive vice president and chief operating officer for Verizon Wireless.

The new My Verizon Mobile will be available initially on DROID by Motorola, DROID™ 2 by Motorola, DROID X by Motorola, DROID™ R2-D2™ by Motorola, Motorola DEVOUR™, DROID ERIS™ by HTC, DROID Incredible by HTC, LG Ally™, and the Samsung Fascinate™. My Verizon users on Android devices will receive an alert to install the free update. Customers who have not yet tried My Verizon may download the application from Android Market™.

Later this year, Verizon Wireless plans to implement changes consistent with Express Services on additional phones and smartphones and on the voice response system customers use when they call customer service.

Read

Zach Epstein

Zach Epstein has worked in and around ICT for more than 15 years, first in marketing and business development with two private telcos, then as a writer and editor covering business news, consumer electronics and telecommunications. Zach’s work has been quoted by countless top news publications in the US and around the world. He was also recently named one of the world's top-10 “power mobile influencers” by Forbes, as well as one of Inc. Magazine's top-30 Internet of Things experts.




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