When it rains, it pours, at least for Samsung. After the massive Galaxy Note 7 recall which represents one of the biggest failures in the history of Samsung, the company now has to acknowledge yet another flaw in one of its products and recall almost three million units in the US alone.
According to Reuters, the washing machines being recalled were manufactured between March 2011 and November 2016.
Samsung received 733 reports of washing machines experiencing excessive vibration or the top detaching, of which nine reports detailed injuries including a broken jaw, injured shoulder, and others.
The machines do not explode, but the top can detach unexpectedly from the washing machine during use, which explains the injuries.
Samsung is working directly with the US Consumer Product Safety Commission (CPSC) on the recall from the start. With the Galaxy Note 7, Samsung announced a recall without involving the agency at first, though it eventually brought in the commission to issue a formal recall of the smartphone in the US.
You’ll find the affected Samsung models on the CPSC announcement page — there are 34 models in total.
There are three possible remedies for the problem, the agency explains: “(1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.”
The CPSC’s full announcement is available at this link.