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How to fix a new Windows 10 bug that’s even more serious than you thought

Updated Mar 9th, 2020 3:27PM EDT
Windows 10 driver bug
Image: Elaine Thompson/AP/Shutterstock

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  • Windows 10 users have discovered a bug that makes it impossible to install drivers outside of Windows Update.
  • Here’s Microsoft’s fix: Go to Start > Settings > Update & Security > Windows Security > Device Security and then under Core isolation, select Core isolation details and turn off Memory integrity.
  • No information about a permanent fix has been revealed by Microsoft yet.
  • Visit BGR’s homepage for more stories.

Relative to some of its previous operating systems, Windows 10 has been a success for Microsoft. Not only are there over 900 million devices running Windows 10, but the OS has been stable and usable from the day it first launched. It is a noteworthy step up from Windows 8 and Windows 8.1, but like any software, it’s not perfect, as evidenced by the company’s confirmation of a bug that prevents users from manually installing driver updates.

While Windows Update will make sure that most of your drivers are up to date, there are instances where it becomes necessary to download and install a driver manually. It’s not a difficult process, but as reported by Windows Latest, there is a bug that can make it impossible to install a custom driver. You will know your device has been affected if you see the following message: “A driver can’t load on this device.”

It might not sound serious, but here’s what Microsoft says about the bug: “If you choose to continue using your device without addressing the driver problem, you might discover that the functionality the driver supports does not work any longer, which could have consequences ranging from negligible to severe.”

In other words, if you encounter the bug, which potentially can affect any Windows 10 device, you might want to do something about it. Thankfully, the solution from Microsoft is incredibly easy to perform:

  1. Go to the Start menu and open Settings
  2. Click on the Update & Security section
  3. Navigate to the Windows Security panel and hit Open Windows Security
  4. Navigate to the Device security section
  5. Click on Core isolation details
  6. Flip the Memory integrity switch from on to off
  7. Reboot your system for the changes to take effect

Microsoft notes that the “minor vulnerability” keeping the driver from loading is “most likely not malicious in any way.” The company adds that if you can’t find an updated driver for a piece of software, “it might be a good idea to contact them and inquire whether a fix is coming soon.”

The solution is simple, but Microsoft didn’t have anything to say about a permanent fix for the problem. The notes on the support page even make it sound like the blame is being placed on the driver manufacturers, so unless Microsoft provides future updates about the situation, this might be the only way the bug is addressed.

Jacob Siegal
Jacob Siegal Associate Editor

Jacob Siegal is Associate Editor at BGR, having joined the news team in 2013. He has over a decade of professional writing and editing experience, and helps to lead our technology and entertainment product launch and movie release coverage.

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