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Samsung finally explained why Galaxy Note 7 batteries are exploding

Published Sep 8th, 2016 11:23AM EDT
Galaxy Note 7 Recall Battery
Image: Zach Epstein, BGR

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Galaxy Note 7 batteries keep exploding, pushing the tally well above the 35 incidents Samsung acknowledged in its global recall announcement. The company identified the batteries made by Samsung SDI as the cause of these explosions and decided to recall all 2.5 million Galaxy Note 7 units that were shipped to retail partners and consumers. If you have a Galaxy Note 7, this post will explain how to trade it in for a new model, a different model or a refund.

Samsung has been fairly open throughout this process, but the company never really explained what exactly is causing its Note 7 batteries to explode.

MUST READ: I already hate my new iPhone 7 and I don’t even have it yet

Now, Samsung has posted a Q&A section on its UK news portal where it announced the Galaxy Note 7 where it explained what the issue is.

“Based on our investigation, we learned that there was an issue with the battery cell,” Samsung explained. “An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error.”

There you have it. It’s not a detailed description of what happens, but if the anode and cathode come into direct contact, the results are not good.

The company also said that this is a problem with the battery cell and it has nothing to do with the device. Furthermore, the problem only affects the Galaxy Note 7, and it doesn’t affect other Samsung phones. “This is only limited to the Galaxy Note7. Each model has a different design and manufacturing process,” Samsung said.

What Samsung failed to clarify is the company responsible for the entire mess. Some say that Samsung SDI is to blame for the exploding Galaxy Note 7 batteries, but Samsung would not confirm that. “In order to meet market demands, we are working with multiple suppliers,” Samsung said. “Unfortunately, we will not be able to confirm this as we work with several suppliers. We are currently working with all of them to protect our customers’ safety first and foremost.”

Chris Smith Senior Writer

Chris Smith has been covering consumer electronics ever since the iPhone revolutionized the industry in 2008. When he’s not writing about the most recent tech news for BGR, he brings his entertainment expertise to Marvel’s Cinematic Universe and other blockbuster franchises.

Outside of work, you’ll catch him streaming almost every new movie and TV show release as soon as it's available.

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