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UI expert says Windows 8 throws users ‘under the bus’

Updated Oct 23rd, 2012 7:22PM EDT
Windows 8 Criticism

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Windows 8 represents a radical change for Microsoft (MSFT) and its Windows operating system, which currently powers nearly 92% of computers around the world according to Net Applications. Many resist change by nature, however, and the new face of Windows has ruffled more than a few feathers. Some users have been left “dazed and confused” by the new OS, and one user interface expert said people will hate Windows’ new look. Now, another UI expert has gone on record and stated that Windows 8 throws users “under the bus.”

User interface expert Jakob Nielsen with Nielsen Norman Group told Computerworld that in his tests with users, people have struggled with the new Windows interface. In particular, users were unable to determine how to switch between the new tile-based Start screen and desktop mode.

“I just think when it comes to the traditional customer base, the office computer user, they’re essentially being thrown under the bus,” Nielsen said, concluding that Windows 8 is fine for tablets but not for traditional PCs.

Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.

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