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An epic Comcast blunder may force a man to sell his new house

Published Mar 25th, 2015 2:36PM EDT
Why Is Comcast So Bad

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For many of us, having Internet service in our homes is as essential as having landline telephone service was 30 years ago. Given how many people work from home on at least some level now, we need some way to get online besides wireless carriers that often put limits on how much data we can use each month. In fact, many people nowadays wouldn’t even think of moving into a house that wasn’t able to connect to the web at all.

RELATED: We’re at the point where even being publicly shamed won’t make Comcast do the right thing

All of this brings us to a new story posted by Consumerist about a man who recently bought a new house after he was assured by Comcast that it would be able to connect the house to its network. However, it seems that Comcast kept up its fine tradition of making promises it can’t keep because when a technician came out to hook the man’s home up, he found that there was no cable infrastructure anywhere near his property.

And that, unfortunately, was just the beginning of his nightmare.

Despite the fact that there was no cable infrastructure leading to his house, Comcast sent out technicians to hook the house up with service four different times. Each time they got there, they quickly discovered that there was no infrastructure on site and promptly left. It literally took four consecutive weeks of failed attempts before Comcast recognized it would have to do more than send out a technician with cable boxes to fulfill its promise.

And things got even worse from there, including one time when Comcast cancelled one of his service appointments and then called him the next day to ask him why he’d cancelled the appointment. You know, the one that Comcast cancelled.

The bottom line is that the man can’t find anyone who is capable of hooking his house up to the Internet and he may be forced to sell it just a couple of months after moving in.

The whole story is nightmare inducing and infuriating at the same time. Check it all out by clicking here if you dare.

Brad Reed
Brad Reed Staff Writer

Brad Reed has written about technology for over eight years at and Network World. Prior to that, he wrote freelance stories for political publications such as AlterNet and the American Prospect. He has a Master's Degree in Business and Economics Journalism from Boston University.


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