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Samsung: Galaxy Tab return rate is below 2%

Updated Dec 19th, 2018 7:01PM EST

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Following a string of misguided reports, Samsung on Thursday issued a comment suggesting that recent claims of high Galaxy Tab return rates are wildly misguided. ITG on Monday released the findings of a wonderfully unscientific study that claimed 15% of Galaxy Tab buyers in the U.S. returned the Android tablet following their purchases. The report went on to compare that astronomical figure to a 2% return rate for Apple’s iPad — though ITG only looked at iPad sales from a single third-party vendor: Verizon Wireless. In any event, Samsung today issued a statement on its Samsung Tomorrow blog. ” The return rate of the Galaxy Tab in the US as claimed by an North American market research firm is incorrect,” the company said. “According to Samsung Electronics Mobile Communications Business the return rate is below 2 percent.” Samsung did not address earlier claims that the Galaxy Tab’s sell-out rate was very poor, though the basis of those claims turned out to be a misquote of a Samsung executive’s statement during the company’s recent earnings call.

[Via Mobile News]


Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.