After four years at the top, Verizon was forced to relinquish its title to AT&T as the leader in wireless customer service last August. Six months later, J.D. Power has announced that AT&T will retain the top spot in customer care, outscoring every other carrier for the second time in a row. Based on the rankings, both Verizon and T-Mobile were within 15 points on a 1,000 point scale, but it wasn’t enough to take the crown back from AT&T. Outside of the full-service providers, MetroPCS also remained at the top, beating out Virgin Mobile and Boost Mobile.
“Customer service is the backbone of every successful business, which is why we make it our No. 1 priority to listen to our customers, respond to their feedback and make changes wherever we can,” said Ralph de la Vega, president and CEO, AT&T Mobility in a recent press release. “Our goal is to provide the best possible wireless experience. Receiving this honor a second consecutive time speaks volumes about our focus on the customer. With our fast, reliable network, superior device selection, and plans that offer an amazing value, this is one more reason for customers to choose AT&T.”
