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AT&T customers ignore T-Mobile trash talk, rate their carrier best for customer service

Published Aug 1st, 2013 11:45AM EDT
AT&T Customer Service Rating

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T-Mobile CEO John Legere’s trash talk doesn’t seem to have hurt AT&T’s standing among its customers. The latest survey from J.D. Power shows that AT&T has overtaken rival Verizon to have the highest customer service satisfaction rating among major carriers in the United States. What has to make this particularly sweet for AT&T executives is that J.D. Power ranked T-Mobile dead last, which should take some wind out of the upstart carrier’s sails the next time it claims that AT&T customers hate their carrier. The good news for T-Mobile, though, is that it could soon get an infusion of happy customers from the recently acquired MetroPCS, which ranks first among prepaid wireless carriers for customer service in J.D. Power’s survey.

Brad Reed
Brad Reed Staff Writer

Brad Reed has written about technology for over eight years at and Network World. Prior to that, he wrote freelance stories for political publications such as AlterNet and the American Prospect. He has a Master's Degree in Business and Economics Journalism from Boston University.

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