Yesterday we reported a major data outage plaguing BlackBerry users across the country and while certain regions seem to be back in action today, many BlackBerry users are still left wondering when their service might be restored. Issues in the southern region reportedly resulted from the severing of a fiber line but that can hardly account for the massive outages experienced all day long, spanning from coast to coast. We’re still waiting for word on possible causes but while service has been restored for many BlackBerry users at this point, many more are still left without data. We spoke to our pals at AT&T, one of the carriers whose customers are still affected, and information was scarce at best. All they could tell us was that BES is still down for many, it’s a RIM issue and RIM’s engineers are “working on it”. We know several areas of the Northeast are still without service, including many in the New York / New Jersey region, but AT&T claims only enterprise customers are still affected at this point.
Unfortunately for those still without data, all you can do is wait patiently for service to be restored and try to maintain your indoor voice when calling and asking for a credit on your bill. Remember, this is a RIM issue so there really isn’t anything carriers can do. We’re well past the 24-hour mark, making this one of the more serious outages in recent history and at this point all we can say is… Step it up RIM! Drop us a line in the comments and let us know if you’re back in business or still twiddling your thumbs.
