Many Surface Pro 2 users who have updated their device using recently released system firmware have posted complaints all across Microsoft’s support pages demanding that the company completely remove the update with a few days to go until Christmas. Some of the affected Surface Pro 2 owners reported that the update simply failed to install correctly despite numerous tries, while others who were successful or partially successful with the updates experienced battery-charging issues with their devices, problems with putting the device to sleep and/or shutting it down and even overheating caused by the tablet’s inability to sleep.

“To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for the Surface Pro 2 that was previously published through Windows Update on December 10th, 2013,” a Microsoft forum moderator wrote. “We are working to release an alternative update package after the holidays.”

Users have been posting details about their unsuccessful experiences since the day the update was released, although Microsoft hasn’t been able to fix the problem since. Some of them have come up with their own Windows “tricks” to force the update and have managed to install it.