Fitbit is recalling its Fitbit Force smart fitness wristband following skin irritation reports from various users, after initially offering replacement devices or refunds to those people affected by the unexpected skin rashes. The company will reimburse buyers, and plans to release a new Force model that will hopefully not cause similar side effects from sustained wear, TechCrunch reports.
“From the beginning, we’ve taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an allergic reaction to these materials,” Fitbit said.
According to Fitbit CEO James Park only 1.7% of users have been reported skin irritation uses, with an independent study finding that the problem is allergic contact dermatitis that may have resulted from contact with “either trace amounts of nickel or with strap materials/glue used in the product construction.
Affected users can send in their device after filling out a form, and the company will then send in the following two to six weeks a physical check for the total cost of the device.
It’s not clear yet when the new Fitbit Force device will be available for purchase.