Smash and grab at Vodafone UK facility leaves ‘several hundred thousand’ users without service

By on Feb 28, 2011 at 1:56 PM
General February 28, 2011

A late night burglary at a Vodafone technical facility in the UK has affected the service of “several hundred thousand” users. Via its forums, the company explained:

We had a break in last night at one of our technical facilities which resulted in damage done to some of our equipment. This means that some customers may be experiencing temporary loss of voice, sms and internet services. We are working quickly to restore these and will be back to normal as soon as we can. There has been no impact on the privacy of customers’ data.

In a subsequent FAQ post, Vodafone confirms that the vandalized site was in Basingstoke, the event occurred between 1:00AM and 2:00AM GMT, and that “specialist network equipment and IT hardware was stolen.”

The company expects its services to be fully restored by this afternoon. Any of UK readers experience this outage?

Read

Tags:
, , , , , , , ,
10 Comments

Related Articles

  • Ricky

    If this from their press release, it is about 5 hours too late. It is already night over in the UK, yet your rendition says” expects its services to be fully restored by this afternoon.” Wow, way to keep up with the breaking news…

    • http://www.bgr.com Andrew Munchbach

      Wow Ricky, you’re so smart. You can tell time! You’re first-grade teacher must be extremely proud of you. Have a super day!

  • http://kevingh.com/ Kevin

    Who the hell would steal high-end networking equipment? This also speaks volumes for Vodafone’s security.

    • Anon

      It gets sold to eastern european illegal telecoms networks

      • Mr. Squarepants

        it’s the chinese, I tell you!

    • http://www.securist.co.uk/manned-security-guards-bristol.html Dave Mathews

      Indeed. If they had invested for a better security system, at least, this wouldn’t happen. Not only was Vodafone hassled by the need to replace these expensive equipments, but their local customers were also affected. You gotta think, though – who the heck steals high-end networking equipment, and why?

  • Anonymous

    Bring back the death penalty in the UK. Hang ‘em high.

  • Gavinfabl

    I use Vodafone and it’s most definitely affected more than 400,000 users. In the UK, Devon, Somerset and upto Bristol were affected alone as I was travelling this morning along there.

  • SteveyAsp

    Got up for work at 5am this morning with no service showing so stuck a PAYG simcard in and topped up to see me through the day….got home at 2pm voice and text restored but still no data this evening

  • Joewalls123

    It didnt affect me at all in the north east of England

blog comments powered by Disqus