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customer satisfaction

iPhone again takes top spot in J.D. Power satisfaction survey

March 16th, 2012

For the seventh consecutive time, Apple has ranked highest among smartphone manufacturers in customer satisfaction, according to J.D. Power and Associates. The Cupertino-based company achieved a rating of 839 out of 1,000 possible points; the iPhone’s ease of use, features, physical design and battery life propelled the handset to the top spot. HTC, again, followed …

iPad satisfaction rate at 84% according to new survey

December 22nd, 2011

While electronics vendors struggle to gain traction in the emerging media tablet market, Apple has managed to maintain a significant lead in the space despite an increasing number of rival offerings. Apple’s share of the global tablet market in the third quarter was estimated to be 61.5% by market research firm IDC, and it’s not …

AT&T ranks worst in Consumer Reports carrier satisfaction survey for second straight year

December 6th, 2011

AT&T has again received the lowest rating in Consumer Reports’ annual wireless carrier customer satisfaction survey. Verizon Wireless won the top spot and its customers were most satisfied with its data service and staff knowledge. Verizon was followed by Sprint and T-Mobile USA. “Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with …

iPhone 4S deemed best iPhone yet by owners

December 1st, 2011

Any disappointment that might have been expressed by onlookers as Apple unveiled its latest iPhone has not carried over to owners of the new smartphone. Apple’s iPhone 4S became the fastest-selling iPhone yet when Apple managed to move more than 4 million units during the handset’s debut weekend, and millions more have purchased the phone …

Nielsen: AT&T smartphone users more likely to be satisfied than users on other carriers

September 28th, 2011

A recent Mobile Insights report from research firm Nielsen suggests that AT&T customers are more satisfied with their phones than any other carrier customer in the United States. “Nielsen’s results reinforce that our customers have the highest device satisfaction compared to all carriers,” AT&T Mobility chief marketing officer David Christopher said. “Our data shows that …

Verizon Wireless wins J.D. Power customer care award

July 28th, 2011

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) …