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T-Mobile Sidekick Slide update

November 23rd, 2007 at 9:37 AM

Remember the Sidekick Slide? Yeah, we know it’s been less than a week since the “little” debacle involving random hard resets, but we’ve still got a little love for the baby Sidekick. T-Mobile and Motorola haven’t given up either. T-Mobile has just released an official statement about the wayward Slide, and the prognosis looks surprisingly good. Motorola has apparently been hard at work trying to identify the source of the issue, and has narrowed it down to “a minor issue relating to the battery contacts.” They have developed a quick fix, and are implementing the new design in every Sidekick Slide manufactured from here on out. T-Mobile expects to begin offering the device again beginning sometime next week, which isn’t a terrible turnaround. Existing customers that are experiencing the power cycling issue are still welcome to contact T-Mobile to “explore their options” but if you’re in love with your Slide, we have a feeling that help is on the horizon. Hit the jump for the full update!


UPDATED T-Mobile USA Statement on Sidekick Slide

Motorola has determined that the intermittent power cycling on some T-Mobile Sidekick Slide devices was caused by a minor issue relating to the battery contacts. Motorola also has identified and tested a solution which it will implement for existing devices, and incorporate into newly manufactured ones. T-Mobile expects to begin offering the Sidekick Slide again beginning next week.

If a customer has a Sidekick Slide that is experiencing the intermittent power cycle issue, they may contact T-Mobile Customer Care or go to a T-Mobile retail store for assistance and to discuss available options.

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