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Angry AT&T customer files formal complaint over FaceTime restrictions

Updated Dec 19th, 2018 8:39PM EST

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Many have complained about AT&T’s (T) FaceTime policy, but now one man is standing up to do something about it. Business Insider reports that an architect living in San Francisco, who wishes to remain anonymous, has filed a formal complaint with the Federal Communications Commission over AT&T’s decision to limit Apple’s (AAPL) FaceTime video calling application over its cellular network to shared data plan subscribers. The man said he was particularly annoyed because he has been paying AT&T for unlimited data use on his smartphone for years and now he’s angry that AT&T won’t let him use FaceTime over 3G or 4G on his unlimited data plan.

“I am one of those AT&T ‘unlimited’-data customers who bought a plan when the iPhone first came out,” he told Business Insider. “I have paid a premium for the unlimited data plan even though I don’t really use that much data, thinking that some day it would be useful to have.”

The anonymous architect won’t be the only person to file a complaint against AT&T over its FaceTime policy either, as several open-Internet advocacy groups said last month that they planned to file formal complaints against AT&T over its FaceTime policy as an alleged violation of net neutrality.


Brad Reed
Brad Reed Staff Writer

Brad Reed has written about technology for over eight years at and Network World. Prior to that, he wrote freelance stories for political publications such as AlterNet and the American Prospect. He has a Master's Degree in Business and Economics Journalism from Boston University.