Click to Skip Ad
Closing in...
  1. Galaxy Star Projector Amazon
    09:43 Deals

    This awesome $32 gadget went viral on TikTok and now Amazon shoppers are obsessed

  2. Best Kitchen Gadgets
    08:33 Deals

    Amazon shoppers are obsessed with this $23 gadget that should be in every kitchen

  3. How To Save Money On Your Cable Bill
    15:37 Deals

    Your cable company is furious that we’re telling you about this $59 box on Amazon

  4. Amazon Gift Card
    07:58 Deals

    $25 in free Amazon credit beats any Prime Day deal – here’s how to get it

  5. Prime Day Deals
    07:58 Deals

    Amazon has 10 new early Prime Day deals you need to see to believe

AT&T and Time Warner Cable ranked worst in customer service survey

Zach Epstein
February 25th, 2014 at 11:05 AM
AT&T Customer Service Ranking

Pay TV, Internet and wireless service providers aren’t exactly America’s most beloved business categories. In fact, customers seem to love complaining about them constantly, and T-Mobile has found tremendous success by separating its practices from those of its rivals and portraying itself as the “Uncarrier.” Part of the reason people dislike wireless carriers and ISPs so much may be the difficulties they often experience when dealing with their customer care departments, and now AT&T and Time Warner Cable have been ranked Nos. 1 and 2 in a questionnaire asking subscribers which companies have the worst customer service in the country.

The unscientific questionnaire, conducted on Ranker and unearthed by, lists 50 large U.S. companies and asks visitors to vote on which among them have the worst customer service. At the top of the list with 483 votes at the time of this writing is AT&T, which is followed by Time Warner Cable with 317 votes in the No. 2 spot. Bank of America, Walmart and American Airlines round out the top-5.

Interestingly, AT&T was just ranked highest in J.D. Power’s wireless purchase satisfaction survey for the second consecutive time, and it was also awarded the top honor in the firm’s 2013 customer service study.

As for other U.S. wireless carriers and ISPs, Comcast is ranked No. 6, Verizon is ranked No. 21, Sprint is No. 23 and Frontier is No. 38.

Updated for clarification and to add a note about recent J.D. Power surveys.

Zach Epstein

Zach Epstein has worked in and around ICT for more than 15 years, first in marketing and business development with two private telcos, then as a writer and editor covering business news, consumer electronics and telecommunications. Zach’s work has been quoted by countless top news publications in the US and around the world. He was also recently named one of the world's top-10 “power mobile influencers” by Forbes, as well as one of Inc. Magazine's top-30 Internet of Things experts.

Popular News