Time Warner Cable

Comcast thought the Time Warner Cable merger would be all wrapped up by now, mostly because it’s so used to getting exactly what it wants from Washington. However, it’s been a year since the proposed merger was officially announced and its prospects are cloudier than they’ve ever been thanks in part to a series of customer service blunders that have left both companies embarrassed and apologetic about how they treat their own customers. More →

Stories of woe involving people’s interactions with customer service departments at cable companies are about as rare as snow in the Northeast right now. It seems as though we can’t even go one day without hearing a new tale of terror involving some poor, unsuspecting customer’s interactions with his or her cable TV and Internet service provider. Our favorite recent examples are when Comcast tried to keep money from a rent check that an elderly woman accidentally sent in, and when another woman had to complain to Comcast’s CEO’s mother in order to get results.

Now, things have taken an interesting new turn. More →

Comcast’s bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast’s customer care team, and each one is more cringeworthy than the last. Examples from the past few weeks alone involve Comcast calling a subscriber an “a**hole” on her bill, Comcast calling a 63-year-old woman “super b*tch” on her bill, and one particularly ridiculous story of a couple who couldn’t get help with their Comcast service until someone complained to Comcast CEO Brian Roberts’s mother on their behalf.

Survey after survey finds that Comcast’s customer service ranks among the worst in the country, and now it looks like the company’s terrible customer care might end up helping to prevent its proposed merger with Time Warner Cable. More →

Comcast and Time Warner Cable both have horrible reputations for customer service but is that alone a reason to block their proposed merger? Ars Technica reports that a new petition filed with the Federal Communications Commission by telecom analyst Bruce Kushnick of the New Networks Institute argues just that. More →

Unless you’re an executive at Comcast or Time Warner Cable, there’s probably a good reason for you to oppose the two companies’ merger. Whether you’ve dealt with either company’s miserable customer service, been slapped with unexplained fee hikes, or just are sick of seeing the home broadband market dominated by a tiny number of players who have set up their own regional monopolies… these are all solid reasons to oppose Comcast and TWC’s proposed union. More →

Outspoken cable subscribers aren’t the only ones objecting to the merger of Time Warner Cable and Comcast; Consumer advocates are as well. Not only that, but the FCC and Antitrust Division of the Department of Justice are covering every inch of this possible merger that will lead both companies’ future into a possible juggernaut.

More →