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Guess which two nationwide pay TV providers are the most hated in the country

Published Jun 1st, 2015 3:45PM EDT
Pay TV Customer Service Rankings

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If we only gave you one try to guess which two nationwide pay TV and Internet service providers are the most hated in the country when it comes to customers satisfaction, we would wager that almost all of our readers would nail it on the first try. That’s right, among all pay TV companies in the country, the two that received the lowest customer satisfaction ratings in Consumer Reports’ latest poll are indeed the usual suspects.

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Sorry, Time Warner Cable and Comcast, but all the effort you’ve been crowing about aimed at improving your customer service and image doesn’t seem to be working just yet. According to the latest polling conducted by Consumer Reports, the pair once again has been named the least liked nationwide pay TV providers in the country.

There is actually some good news this time around, however. According to Consumer Reports’ latest survey, there are is a pay TV company that is even more hated than these two perennial bottom dwellers.

Mediacom Communications, which is a tiny cable company that serves the Midwest and Southeast, ranked last among TV providers included in the poll. Mediacom is not a nationwide provider, though, so Comcast and TWC still hold the distinguished honor of being the least liked nationwide providers.

And for those wondering about the order this time around, Time Warner Cable finds itself at the bottom of the heap for TV service and for bundles (TV service with Internet and/or home phone service), with Comcast just one slot above it in both categories.

Lucky for TWC subscribers, Charter didn’t fare much better in this latest poll, according to Consumer Reports.

Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.