Click to Skip Ad
Closing in...
  1. AirPods 2 Price
    11:46 Deals

    Amazon’s AirPods 2 price is the lowest it’s been all year, but not for much lo…

  2. Best Car Detailing Products
    14:14 Deals

    The best car detailing product is a $5.59 tool on Amazon that pros don’t want you to…

  3. Furrion Outdoor TV Deals Reviews
    10:32 Deals

    These Furrion outdoor TV deals are crazy, and up to $400 off today at Amazon

  4. Best Robot Vacuum Deals
    13:00 Deals

    Amazon’s best Roomba vacuum deal is the Roomba 675 for $199

  5. Amazon Deals
    09:51 Deals

    Today’s best deals: Alexa in your car for $19.99, $5 smart plugs, Netgear Wi-Fi rout…

AT&T CEO apologizes for awesomely bad response to longtime customer

October 16th, 2015 at 3:55 PM
AT&T CEO Customer Response Apology

AT&T just can’t seem to get out of its own way sometimes. AT&T CEO Randall Stephenson has apologized for an awesomely bad response to a longtime customer that began when Stephenson forwarded the customer’s email to AT&T’s legal department. As The Los Angeles Times reported earlier this week, AT&T customer Alfred Valrie sent Stephenson a letter that politely made suggestions for improving the company’s service. Stephenson forwarded the email to the carrier’s legal team, which sent Valerie back a rather terse response.

DON’T MISS: New rifle shoots drones out of the sky without firing a single bullet

“AT&T has a policy of not entertaining unsolicited offers to adopt, analyze, develop, license or purchase third-party intellectual property … from members of the general public,” the response read in part. “Therefore, we respectfully decline to consider your suggestion.”

AT&T says that in the past it has faced lawsuits from customers who sent the company unsolicited advice for improving services and then claimed AT&T “stole” their ideas if it ever implemented changes that were similar to the customers’ suggestions. From that perspective, it’s very understandable why AT&T would have a policy of telling people who send in suggestions that it doesn’t take ideas from customers into consideration.

But the way in which this was handled was nonetheless extremely poor, as the response seemed to establish an adversarial tone with Mr. Valerie, which is certainly something AT&T didn’t wish to do. And of course, it didn’t take long for T-Mobile CEO John Legere to jump all over this story and start trolling his longtime rival by creating an “” email address where AT&T customers could send their suggestions.

“We blew it, plain and simple,” said Stephenson in a letter to The Los Angeles Times.

They certainly did, although they can at least take comfort that they didn’t do anything truly Comcastic such as changing Valerie’s first name to an obscene insult on his monthly bill.

Popular News