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Are AT&T and Apple randomly cancelling iPhone 4 pre-orders?

Updated Dec 19th, 2018 6:41PM EST

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We aren’t too sure what’s going on here, but all of a sudden our tip line has been flooded with emails from irate iPhone 4 pre-orderers who say their order has been cancelled for no apparent reason. Gizmodo is also hearing the same thing, so it seems there’s definitely something to this. We’ve got two sample emails that we were sent in after the break in case you’re curious. But in the event you’ve received such an email, we’d love it if you would keep letting us know so we can get to the bottom of this.

From AT&T:

Your iPhone order has been cancelled.

Your credit card has not been charged.

If you believe you have received this email in error, please return to the AT&T store where you placed your order.



From Apple:

Dear Customer,

We were unable to complete the authorization process for your iPhone order. As a result, we had to cancel your iPhone order. To complete the purchase of your iPhone, please visit an Apple Retail Store or an AT&T company-owned retail store.


We apologize for this inconvenience.


Apple Online Store Team


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