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Apple Store to eliminate restocking fees, configure new Mac purchases

Updated Dec 19th, 2018 6:59PM EST

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According to two unconfirmed reports from Apple blog 9 to 5 Mac, Apple will be changing two key policies at its Apple Store retail locations. First, the blog reports that Apple plans to do away with its restocking fees beginning tomorrow, January 11th. Currently, Apple charges a 10% restocking fee to customers returning non-defective products purchased purchased from an Apple Store location. Moving forward, according to the report, Apple will no longer require that a fee be paid when returning functional products. 9 to 5 Mac also reports that Apple will soon implement a personal setup service for Mac computers. Despite the simple configuration processes on Macs, Apple Store employees will “help you setup [sic] your e-mail accounts, walk you through the Mac App Store, setup an iTunes account for you, and show you the basic pointers of owning a Mac.” The new configuration assistance policy is also expected to go into effect tomorrow.

Read [restocking fees] Read [PC setup]

Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.