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iPhone 5 carrier update for Verizon fixes data usage issue [updated]

October 1st, 2012 at 7:40 AM

Apple (AAPL) on Sunday released a carrier update to the iPhone 5 to prevent the device from using Verizon’s (VZ) cellular network when connected to a Wi-Fi hotspot. Previously, users had reported some instances where the iPhone 5 was gobbling up data that counted against their monthly bandwidth cap even though they had turned on the phone’s Wi-Fi settings. The carrier update must be installed manually and the phone must be rebooted before the update can take effect. Apple’s full instructions for installing the update are posted below.

UPDATE: Verizon has provided a statement to The Loop explaining that “under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network… Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”

iPhone 5 (Verizon): About carrier settings update 13.1

Summary

An important new carrier settings update is now available for iPhone 5 on the Verizon Wireless network.

Products Affected

iPhone 5

This carrier settings update resolves an issue in which, under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network. Follow these instructions to install the update.

  1. Tap Settings > General > About.
  2. Wait for the following alert to appear:
  3. Tap OK to install the update.
  4. Hold the Sleep/Wake button down until you see “slide to power off”.
  5. Slide to power off.
  6. After the device powers off, hold the Sleep/Wake button to turn your phone back on.

Note: To finish the installation of the update, your iPhone 5 must be turned off and then on again.

After your iPhone restarts, tap Settings > General > About, then scroll down to Carrier and verify that “Verizon 13.1” is displayed.




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